{
 "license": "All rights reserved. Read and cite freely. No bulk copying.",
 "licenseUrl": "https://dogsaway.co/terms/",
 "licenseNote": "Read or cite this one record with a link. Do not bulk copy, scrape or rebuild the directory. Terms: https://dogsaway.co/terms/",
 "attribution": "Source: Dogs Away (dogsaway.co)",
 "generatedAt": "2026-11-07T06:25:32.985Z",
 "name": "The Palms Pet Resort & Spa",
 "slug": "the-palms-pet-resort-and-spa",
 "url": "https://dogsaway.co/san-antonio-tx/the-palms-pet-resort-and-spa/",
 "markdownUrl": "https://dogsaway.co/san-antonio-tx/the-palms-pet-resort-and-spa.md",
 "apiUrl": "https://dogsaway.co/api/v1/facilities/san-antonio-tx/the-palms-pet-resort-and-spa.json",
 "city": {
  "slug": "san-antonio-tx",
  "name": "San Antonio",
  "st": "TX",
  "state": "Texas"
 },
 "typeGroup": "facility",
 "services": [
  "boarding",
  "daycare",
  "grooming"
 ],
 "address": "12410 Bandera Rd, Helotes, TX 78023",
 "addressCity": "Helotes",
 "zip": "78023",
 "lat": 29.559515,
 "lng": -98.674797,
 "phone": "(210) 695-1166",
 "website": "https://www.thepalmspetresort.com/",
 "open24": false,
 "pricing": null,
 "admission": {
  "rabies": {
   "value": "required",
   "quote": "For dogs we require Rabies, Parvo-Distemper, Bordetella, and Canine Influenza.",
   "sourceUrl": "https://www.thepalmspetresort.com/faq"
  },
  "dhpp": {
   "value": "required",
   "quote": "For dogs we require Rabies, Parvo-Distemper, Bordetella, and Canine Influenza.",
   "sourceUrl": "https://www.thepalmspetresort.com/faq"
  },
  "bordetella": {
   "value": "required",
   "quote": "For dogs we require Rabies, Parvo-Distemper, Bordetella, and Canine Influenza.",
   "sourceUrl": "https://www.thepalmspetresort.com/faq"
  },
  "canineInfluenza": {
   "value": "required",
   "quote": "For dogs we require Rabies, Parvo-Distemper, Bordetella, and Canine Influenza.",
   "sourceUrl": "https://www.thepalmspetresort.com/faq"
  },
  "leptospirosis": {
   "value": "undisclosed",
   "quote": "For dogs we require Rabies, Parvo-Distemper, Bordetella, and Canine Influenza.",
   "sourceUrl": "https://www.thepalmspetresort.com/faq"
  },
  "proofRequired": {
   "value": "required",
   "quote": "We do not accept vaccine waivers. We also do not accept sticker books, at-home vaccinations, or pet passports.",
   "sourceUrl": "https://www.thepalmspetresort.com/faq"
  },
  "fecalTest": {
   "value": "required",
   "quote": "If your dog is eligible for pack play with our Playcare department, we also require a negative fecal test.",
   "sourceUrl": "https://www.thepalmspetresort.com/faq"
  },
  "spayNeuterRequired": {
   "value": "required-for-group-play",
   "quote": "To board in our facility, your pet does not have to be spayed or neutered. Boarding dogs and cats do not come in contact with other boarders. ... Dogs participating in Playcare must be spayed or neutered if they are over 6 months of age.",
   "sourceUrl": "https://www.thepalmspetresort.com/faq"
  },
  "spayNeuterAgeMonths": {
   "value": 6,
   "quote": "To board in our facility, your pet does not have to be spayed or neutered. Boarding dogs and cats do not come in contact with other boarders. ... Dogs participating in Playcare must be spayed or neutered if they are over 6 months of age.",
   "sourceUrl": "https://www.thepalmspetresort.com/faq"
  }
 },
 "operations": {
  "staffOvernight": {
   "value": "yes",
   "quote": "We have a full boarding staff from 7am-10pm. The reception staff is here from 7am-6pm Mon-Fri, and Sat 8-3. We do have an overnight staff member here every night from 10pm-7am.",
   "sourceUrl": "https://www.thepalmspetresort.com/faq"
  },
  "hoursOutOfKennel": {
   "value": "4 potty/exercise breaks daily (7am, 12pm, 4:30pm, 9pm)",
   "quote": "We offer 4 potty/exercise breaks for our canine pet guests daily. We walk them at 7am, 12pm, 430 pm, and 9 pm.",
   "sourceUrl": "https://www.thepalmspetresort.com/faq"
  },
  "capacityRuns": {
   "value": 43,
   "quote": "We have a limit of 43 dogs per day and reservations will secure a spot for your dog.",
   "sourceUrl": "https://www.thepalmspetresort.com/faq"
  },
  "tourPolicy": {
   "value": "open",
   "quote": "There is no appointment necessary to tour our facility, you are welcome any time during reception hours Mon-Fri 7-6, and Sat 8-3.",
   "sourceUrl": "https://www.thepalmspetresort.com/faq"
  },
  "kennelType": {
   "value": "suite",
   "quote": "Spacious Luxury Suites and Cabanas for dogs and Kitty Condos for cats, all offering around the clock care every day of the year.",
   "sourceUrl": "https://www.thepalmspetresort.com/services"
  },
  "outdoorAccess": {
   "value": "yard-and-pool",
   "quote": "Our Doggie PlayCare area includes a 1,500-square-foot indoor playroom with cushioned rubber flooring and an 8,000-square-foot outdoor play yard. Daily daycare activities include indoor and outdoor play, pool time, lunch (if requested), and nap time.",
   "sourceUrl": "https://www.thepalmspetresort.com/"
  },
  "playModel": {
   "value": "open-play-with-rest",
   "quote": "Our Doggie PlayCare area includes a 1,500-square-foot indoor playroom with cushioned rubber flooring and an 8,000-square-foot outdoor play yard. Daily daycare activities include indoor and outdoor play, pool time, lunch (if requested), and nap time.",
   "sourceUrl": "https://www.thepalmspetresort.com/"
  },
  "climateMonitored": {
   "value": "yes",
   "quote": "Dogs staying at The Palms enjoy clean, safe, and climate-controlled indoor areas.",
   "sourceUrl": "https://www.thepalmspetresort.com/boarding"
  },
  "vetAccess": {
   "value": "on-call",
   "quote": "The Palms has certified staff around the clock everyday, with access to on call veterinarians at any time.",
   "sourceUrl": "https://www.thepalmspetresort.com/services"
  },
  "photoUpdates": {
   "value": "yes",
   "quote": "REPORT CARDS You get one report card per week, per family.",
   "sourceUrl": "https://www.thepalmspetresort.com/faq"
  },
  "separationBasis": {
   "value": "size",
   "quote": "Big dog days are Monday, Wednesday, and Friday. Small dog days are Tuesday and Thursday. The rule of thumb is 30 lbs. and under is a small dog.",
   "sourceUrl": "https://www.thepalmspetresort.com/faq"
  },
  "incidentPolicy": {
   "value": "published",
   "quote": "We will perform minor first aid, and in the event of a more serious problem, we will notify you and if required, get medical assistance.",
   "sourceUrl": "https://www.thepalmspetresort.com/faq"
  }
 },
 "regulatory": null,
 "research": null,
 "disclosure": {
  "censusAt": "2026-09-08",
  "states": {
   "boardingRate": "checked-absent",
   "daycareRate": "checked-absent",
   "surcharges": "checked-absent",
   "vaccines": "known",
   "bordetellaWindow": "checked-absent",
   "fecalTest": "known",
   "spayNeuter": "known",
   "trialRequired": "checked-absent",
   "proofRequired": "known",
   "staffOvernight": "known",
   "staffRatio": "checked-absent",
   "groupSizeCap": "checked-absent",
   "staffCertification": "checked-absent",
   "playModel": "known",
   "separationBasis": "known",
   "hoursOutOfKennel": "known",
   "soloOption": "checked-absent",
   "kennelType": "known",
   "outdoorAccess": "known",
   "capacity": "known",
   "climateMonitored": "known",
   "liveCamera": "checked-absent",
   "photoUpdates": "known",
   "tourPolicy": "known",
   "incidentPolicy": "known",
   "vetAccess": "known",
   "medicationAdmin": "checked-absent",
   "feedingPolicy": "checked-absent",
   "acceptingClients": "checked-absent",
   "onlineBooking": "checked-absent"
  },
  "published": 16,
  "checked": 27
 },
 "mapsUrl": "https://www.google.com/maps/search/?api=1&query=The%20Palms%20Pet%20Resort%20%26%20Spa&query_place_id=ChIJv6ZW5QppXIYRYPJfaFX9ETw",
 "mapsUrlNote": "Verification link only — Google data is not part of this dataset."
}