--- title: "Pet Palace South Charlotte — Charlotte, NC" url: "https://dogsaway.co/charlotte-nc/pet-palace-south-charlotte/" updated: "2026-09-07" data_pulled: "2026-07-07" census_at: "2026-09-07" source: "Dogs Away — public Google Business profile (identity, rating) + Dogs Away disclosure census of the facility's own website" license: "All rights reserved. Read and cite freely. No bulk copying. (https://dogsaway.co/terms/)" attribution: "Source: Dogs Away (dogsaway.co)" --- # Pet Palace South Charlotte Pet boarding service in Charlotte, NC — part of the Dogs Away index of dog boarding and daycare in Charlotte, NC (https://dogsaway.co/charlotte-nc/). **★4.7 from 220 Google reviews, Dogs Away score 9.4/10.** The Dogs Away score is a Bayesian-adjusted Google rating on a 0–10 scale (prior weight 25 reviews at the 4.669 network mean). ## Facts - **Services:** boarding, catBoarding, daycare, grooming - **Address:** 10608 Nations Ford Rd, Charlotte, NC 28273, United States - **Phone:** +1 704-870-4237 - **Website:** https://www.petpalaceresort.com/locations/pet-palace-charlotte-south - **Google Maps profile (verify):** https://www.google.com/maps/search/?api=1&query=Pet%20Palace%20South%20Charlotte&query_place_id=ChIJi9LPR12bVogRguciroTmQbU ## Hours | Day | Hours | | --- | --- | | Monday | 7 AM–7 PM | | Tuesday | 7 AM–7 PM | | Wednesday | 7 AM–7 PM | | Thursday | 7 AM–7 PM | | Friday | 7 AM–7 PM | | Saturday | 7 AM–7 PM | | Sunday | 9 AM–7 PM | ## Booking terms, safety and care - **Cancellation:** $25 deposit fully refunded if cancelled more than five days before the visit — facility's words: "*A $25 deposit is required at the time of your reservation, which will be deducted from your bill at the time of check out. Reservations canceled prior to five days before your scheduled visit will receive a full refund of the deposit." (https://www.petpalaceresort.com/locations/pet-palace-charlotte-south/) - **Cats:** Cat boarding from $34.50 a day — facility's words: "Cat boarding starts at $34.50/day." (https://www.petpalaceresort.com/locations/pet-palace-charlotte-south/) ## For travelers - **CLT** (Charlotte Douglas): 7 miles, straight line - **Weekday hours span:** 7 AM to 7 PM - **Open Sunday:** yes Hours from the public business profile; drop-off and pick-up windows can be narrower. ## Published rates - **Overnight boarding:** $45.5 per night (first dog, standard rate) - **Daycare:** $37.5 per day > “Dog boarding starts at $45.50/day. ... Dog daycare starts at $37.50/day.” Source: https://www.petpalaceresort.com/locations/pet-palace-charlotte-south/ — checked September 7, 2026. ## Disclosure record Publishes 8 of 27 checked policies on its own website (census September 7, 2026). "Not published" is a fact about the website on that date, not a claim about the facility's practice. ### Admission requirements - **Vaccinations required:** Required: rabies, DHPP, Bordetella, canine influenza · Not mentioned: leptospirosis > “Pets require the following vaccines: Dogs: DHPP, Rabies, Bordetella, CIV (H3N2 & H3N8)” — https://www.petpalaceresort.com/locations/pet-palace-charlotte-south/ - **Bordetella lead time:** Not published on their website as of September 7, 2026 - **Fecal / parasite test:** Not published on their website as of September 7, 2026 - **Spay / neuter:** Not published on their website as of September 7, 2026 - **Temperament evaluation:** Not published on their website as of September 7, 2026 - **Vaccination records:** Not published on their website as of September 7, 2026 ### Operations - **Staff on site overnight:** Not published on their website as of September 7, 2026 - **Staff-to-dog ratio:** Not published on their website as of September 7, 2026 - **Maximum playgroup size:** Not published on their website as of September 7, 2026 - **Staff certification:** Not published on their website as of September 7, 2026 - **Play model:** Not published on their website as of September 7, 2026 - **Groups separated by:** Not published on their website as of September 7, 2026 - **Time out of their room:** Not published on their website as of September 7, 2026 - **Solo care for dogs who skip group play:** Paid add-on > “À la carte Playgroups $14.00 One-on-one play time $11.00” — https://www.petpalaceresort.com/locations/pet-palace-charlotte-south/ - **Housing:** Not published on their website as of September 7, 2026 - **Outdoor access:** Yard and pool > “Outdoor Play Area Spacious Accommodations 24/7 Pet Safe Program Daily Housekeeping Services Heated & Air Conditioned Villas Individual Outdoor Potty Breaks Play Pools” — https://www.petpalaceresort.com/locations/pet-palace-charlotte-south/ - **Capacity:** Not published on their website as of September 7, 2026 - **Climate control:** Climate-controlled > “Heated & Air Conditioned Villas” — https://www.petpalaceresort.com/locations/pet-palace-charlotte-south/ - **Live cameras for owners:** Yes > “Webcam Access for Select Suites” — https://www.petpalaceresort.com/locations/pet-palace-charlotte-south/ - **Photo / report-card updates:** Yes — described by some Google reviews; not stated on the facility's website as of September 7, 2026 - **Tours:** Walk-in tours welcome > “Prefer to see it for yourself? Stop by anytime to tour our South Charlotte location!” — https://www.petpalaceresort.com/locations/pet-palace-charlotte-south/ - **Injury / fight policy:** Not published on their website as of September 7, 2026 - **Veterinary access:** Not published on their website as of September 7, 2026 - **Administers medication:** Yes, no charge > “Yes, Pet Palace will administer medication at no extra charge. Injections need to be reviewed by management prior to your pets visit with us.” — https://www.petpalaceresort.com/about-us/faq/ - **Feeding:** Either house or owner's food > “We provide Iams and Eukanuba dry food for a daily cost. You are welcome to bring your own food from home.” — https://www.petpalaceresort.com/about-us/faq/ - **Availability:** Not published on their website as of September 7, 2026 - **Online booking:** Not published on their website as of September 7, 2026 ## Licensing North Carolina licenses and inspects dog boarding kennels. The Animal Welfare Act (G.S. 19A-20 et seq.) makes it unlawful to operate a boarding kennel without a license from the Director of the Animal Welfare Section of the NC Department of Agriculture & Consumer Services (NCDA&CS Veterinary Division). The license fee is $75 per license period, the period is the state fiscal year (1 July to 30 June), every license expires 30 June, and renewals are due mid-June (the agency page says 16 June, the application form says 15 June). A new facility must pass a pre-licensing inspection before opening, and the Section tells applicants to allow at least four weeks for that inspection; the Section also runs routine inspections and publishes inspection reports through a look-up portal. Minimum standards are in rules (02 NCAC 52J), readopted 1 September 2022, and the rules reach in-home boarding advertised through online pet-sitting platforms as well as commercial kennels. Operating without a current license is a Class 3 misdemeanor at $5 to $25 per day, each day a separate offence (G.S. 19A-33). Charlotte is the second market in the index, after Chicago, with a genuine state regime. Market licensing detail: https://dogsaway.co/charlotte-nc/ ## How to cite Pet Palace South Charlotte, Charlotte, NC. Dogs Away, https://dogsaway.co/charlotte-nc/pet-palace-south-charlotte/ (census September 7, 2026; listing data July 7, 2026). Source: Dogs Away (dogsaway.co). Read or cite this one record with a link. Do not bulk copy, scrape or rebuild the directory. Terms: https://dogsaway.co/terms/ Structured data: https://dogsaway.co/api/v1/facilities/charlotte-nc/pet-palace-south-charlotte.json