--- title: "The Pet Palace — Houston, TX" url: "https://dogsaway.co/houston-tx/the-pet-palace/" updated: "2026-09-08" data_pulled: "2026-07-07" census_at: "2026-09-08" source: "Dogs Away — public Google Business profile (identity, rating) + Dogs Away disclosure census of the facility's own website" license: "All rights reserved. Read and cite freely. No bulk copying. (https://dogsaway.co/terms/)" attribution: "Source: Dogs Away (dogsaway.co)" --- # The Pet Palace Pet sitter in Webster, TX — part of the Dogs Away index of dog boarding and daycare in Houston, TX (https://dogsaway.co/houston-tx/). **★4.7 from 386 Google reviews, Dogs Away score 9.4/10.** The Dogs Away score is a Bayesian-adjusted Google rating on a 0–10 scale (prior weight 25 reviews at the 4.669 network mean). ## Facts - **Services:** sitting, boarding, grooming, training - **Address:** 14300 Gulfstream Park, Webster, TX 77598 - **Phone:** (281) 214-9232 - **Website:** https://www.thepetpalace.net/?utm_source=gmb&utm_medium=Yext&cp=2812149232&y_source=1_Njc3Nzg1NTYtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D - **Google Maps profile (verify):** https://www.google.com/maps/search/?api=1&query=The%20Pet%20Palace&query_place_id=ChIJARGkOdebQIYRKDrib2lUdXo ## Hours | Day | Hours | | --- | --- | | Monday | 7 AM–6 PM | | Tuesday | 7 AM–6 PM | | Wednesday | 7 AM–6 PM | | Thursday | 7 AM–6 PM | | Friday | 7 AM–6 PM | | Saturday | 8:30–10 AM, 3:30–5 PM | | Sunday | 4–6 PM | ## Booking terms, safety and care - **Checkout time:** Dog boarding check-out is noon Monday to Friday; other times on weekends — facility's words: "Check-out time is at noon Monday through Friday; Saturday 8:30am - 10am or 3:30pm - 5pm, Sunday 4pm - 6pm." (https://www.thepetpalace.net/services/boarding/dog-boarding/) - **Late pick-up:** Late departures are accommodated for a day fee, waived with a spa or play day (amount not stated) — facility's words: "Late departures can be accommodated for with a day fee." (https://www.thepetpalace.net/services/boarding/dog-boarding/) - **Vet costs during a stay:** Pays up to $500 of vet care for injury or sickness while boarding, if related to the stay — facility's words: "The Pet Palace will pay up to $500 for any Veterinary care provided by a licensed Veterinarian for the care or treatment of the boarded pet for any injury or sickness incurred while the pet is boarding at The Pet Palace" (https://www.thepetpalace.net/services/boarding/dog-boarding/) - **Cats:** Boards cats in a dedicated Feline Chateau — facility's words: "Guests are in for quite a treat while vacationing in our Feline Chateau." (https://www.thepetpalace.net/services/boarding/cat-boarding/) - **Minimum age (months):** Minimum age for boarding is 4 months — facility's words: "Our minimum age for boarding is 4 months" (https://www.thepetpalace.net/about-us/new-guests/) - **If a dog is sick:** May refuse admission to pets showing signs of illness — facility's words: "We reserve the right to refuse admission of excessively difficult or aggressive pets or pets exhibiting signs of illness" (https://www.thepetpalace.net/about-us/new-guests/) - **Senior dogs:** Senior Pet add-on, $15/night: unlimited medication, nonslip mat, potty walk or cuddle time — facility's words: "Senior Pet $15/ night Includes, _____________ ____________________________ (Unlimited Medication/Nonslip Mat/Potty Walk or Cuddle Time)" (https://www.thepetpalace.net/content/dam/brands/the-pet-palace/us/en/general/Overnight%20Chek%20in%20Forms.pdf) ## For travelers - **HOU** (Houston Hobby): 7.2 miles, straight line - **IAH** (Houston Bush Intercontinental): 29.2 miles, straight line - **Weekday hours span:** 7 AM to 6 PM - **Open Sunday:** yes Hours from the public business profile; drop-off and pick-up windows can be narrower. ## Published rates No rate published on their website as of July 7, 2026. ## Disclosure record Publishes 8 of 27 checked policies on its own website (census September 8, 2026). "Not published" is a fact about the website on that date, not a claim about the facility's practice. ### Admission requirements - **Vaccinations required:** Required: rabies, DHPP, Bordetella, canine influenza, leptospirosis > “Dogs are required to have the following vaccines: distemper, rabies, influenza, leptospirosis, and bordetella (every 6 months)” — https://www.thepetpalace.net/services/boarding/dog-boarding/ - **Bordetella lead time:** Not published on their website as of September 8, 2026 - **Fecal / parasite test:** Not published on their website as of September 8, 2026 - **Spay / neuter:** Not published on their website as of September 8, 2026 - **Temperament evaluation:** Not published on their website as of September 8, 2026 - **Vaccination records:** Proof checked, not taken on word > “Vaccination Records and the Pet Palace Guest Profile are required prior to admittance.” — https://www.thepetpalace.net/about-us/new-guests/ ### Operations - **Staff on site overnight:** Not published on their website as of September 8, 2026 - **Staff-to-dog ratio:** Not published on their website as of September 8, 2026 - **Maximum playgroup size:** Not published on their website as of September 8, 2026 - **Staff certification:** Not published on their website as of September 8, 2026 - **Play model:** Not published on their website as of September 8, 2026 - **Groups separated by:** Not published on their website as of September 8, 2026 - **Time out of their room:** Not published on their website as of September 8, 2026 - **Solo care for dogs who skip group play:** Offered > “Individual Playtime Cuddle and Storytime Birthday and Gotcha Day Party Brain Games Puppy postcard Additional Potty Walks Swimming Shuttle Service” — https://www.thepetpalace.net/services/boarding/dog-boarding/ - **Housing:** Suite > “● Raised beds ... ● Climate controlled suite” — https://www.thepetpalace.net/services/boarding/dog-boarding/ - **Outdoor access:** Yard and pool > “From pool wading to exercising off-leash in the play yards, they are sure to come home relaxed content.” — https://www.thepetpalace.net/services/daycare/ - **Capacity:** Not published on their website as of September 8, 2026 - **Climate control:** Climate-controlled > “● Soothing music ... ● Climate controlled suite” — https://www.thepetpalace.net/services/boarding/dog-boarding/ - **Live cameras for owners:** Not published on their website as of September 8, 2026 - **Photo / report-card updates:** Paid add-on > “Individual Playtime Cuddle and Storytime Birthday and Gotcha Day Party Brain Games Puppy postcard Additional Potty Walks Swimming Shuttle Service” — https://www.thepetpalace.net/services/boarding/dog-boarding/ - **Tours:** Not published on their website as of September 8, 2026 - **Injury / fight policy:** Not published on their website as of September 8, 2026 - **Veterinary access:** Not published on their website as of September 8, 2026 - **Administers medication:** Not published on their website as of September 8, 2026 - **Feeding:** Not published on their website as of September 8, 2026 - **Availability:** Not published on their website as of September 8, 2026 - **Online booking:** Yes > “Book your pet s reservation today! Book Online Call Us” — https://www.thepetpalace.net/services/boarding/dog-boarding/ ## Licensing Texas does not license or inspect dog boarding and daycare facilities at the state level. The Texas Department of Licensing and Regulation's Licensed Breeder Program covers commercial dog and cat BREEDERS only — the threshold is keeping five or more intact adult females — and does not reach boarding kennels, daycares, or the veterinary practices that board. There is no state inspection regime, no public inspection record, and no state license number to look up. What Texas has is a disclosure law, Health & Safety Code chapter 824. Local requirements are set city by city: the City of Houston requires a commercial pet service facility license from BARC under Chapter 6, Article IV, Division 5 (§§ 6-121–6-130) of the city code — $200 a year, expiring every 31 December, with no inspection required for issuance although BARC Animal Enforcement may inspect — and that is a city permit, not a state regime, and was not joined to facility records. Unincorporated Harris County has no kennel or boarding permit that we could find. Market licensing detail: https://dogsaway.co/houston-tx/ ## How to cite The Pet Palace, Webster, TX. Dogs Away, https://dogsaway.co/houston-tx/the-pet-palace/ (census September 8, 2026; listing data July 7, 2026). Source: Dogs Away (dogsaway.co). Read or cite this one record with a link. Do not bulk copy, scrape or rebuild the directory. Terms: https://dogsaway.co/terms/ Structured data: https://dogsaway.co/api/v1/facilities/houston-tx/the-pet-palace.json