--- title: "Heavenly Pet Resort — Los Angeles, CA" url: "https://dogsaway.co/los-angeles-ca/heavenly-pet-resort/" updated: "2026-09-08" data_pulled: "2026-07-07" census_at: "2026-09-08" source: "Dogs Away — public Google Business profile (identity, rating) + Dogs Away disclosure census of the facility's own website" license: "All rights reserved. Read and cite freely. No bulk copying. (https://dogsaway.co/terms/)" attribution: "Source: Dogs Away (dogsaway.co)" --- # Heavenly Pet Resort Pet boarding service in West Covina, CA — part of the Dogs Away index of dog boarding and daycare in Los Angeles, CA (https://dogsaway.co/los-angeles-ca/). **★4.8 from 833 Google reviews, Dogs Away score 9.6/10.** The Dogs Away score is a Bayesian-adjusted Google rating on a 0–10 scale (prior weight 25 reviews at the 4.669 network mean). ## Facts - **Services:** boarding - **Address:** 1733 W San Bernardino Rd, West Covina, CA 91790 - **Phone:** (626) 814-4445 - **Website:** http://www.heavenlypetresort.com/ - **Google Maps profile (verify):** https://www.google.com/maps/search/?api=1&query=Heavenly%20Pet%20Resort&query_place_id=ChIJvQ8mEe7XwoARgb0M4AA2wpc ## Hours | Day | Hours | | --- | --- | | Monday | 8:30 AM–5 PM | | Tuesday | 8:30 AM–5 PM | | Wednesday | 8:30 AM–5 PM | | Thursday | 8:30 AM–5 PM | | Friday | 8:30 AM–5 PM | | Saturday | 9 AM–4 PM | | Sunday | Closed | ## Booking terms, safety and care - **Checkout time:** Boarding check-out is 11 AM; later pick-ups are charged daycare fees — facility's words: "Check-out time is 11:00 a.m. Any pets picked up after 11:00 am will be charged for Daycare fees." (http://www.heavenlypetresort.com/drinks) - **Late pick-up:** Pick-up after 11 AM is charged daycare fees, unless the pet was bathed or groomed that day — facility's words: "Any pets picked up after 11:00 am will be charged for Daycare fees. However, if your pet was bathed or groomed on the day of departure, you will not be charged the daycare fee." (http://www.heavenlypetresort.com/drinks) - **Minimum age (months):** Dogs must be at least 4 months old with three sets of vaccinations — facility's words: "Dogs must be at least 4 months old, with three sets of vaccinations to stay with us." (http://www.heavenlypetresort.com/drinks) - **Unaltered dogs & females in heat:** Accepts unaltered dogs (some bully breeds excepted); no females in heat — facility's words: "Does our pet have to be spayed/neutered to stay at the resort? No, except for some bully breeds and male cats. … We cannot accept any pregnant pets or females in heat." (http://www.heavenlypetresort.com/drinks) - **Cats:** Offers dog and cat boarding — facility's words: "BEST DOG & CAT BOARDING, GROOMING and OBedience training" (http://www.heavenlypetresort.com/) - **Vet costs during a stay:** Owner pre-authorizes care up to a stated amount; owner vet is tried first; owner pays vet costs — facility's words: "Should any medical emergency arise, it is agree that Heavenly Pet Resort, Inc. Or its selected agents can and will make any needed decisions concerning medical treatment and choice of a license veterinary up to $ … Heavenly Pet Resort, Inc will make any effort to contact your primary veterinarian first … all veterinary costs for the pet during the time said pet is in the care of KENNEL" (https://static1.squarespace.com/static/57f80790cd0f68a69b399922/t/67c9335e894da6499ad601a6/1741239137918/HPR+Registration+Forms.pdf) - **If a dog is sick:** Owner represents the pet has not been exposed to rabies, parvo, distemper or canine cough in the 30 days before boarding — facility's words: "OWNER specifically represents to KENNEL that the pet at no time has been exposed to rabies, parvo, distempered, and/or canine cough during the thirty day (30) period prior to boarding." (https://static1.squarespace.com/static/57f80790cd0f68a69b399922/t/67c9335e894da6499ad601a6/1741239137918/HPR+Registration+Forms.pdf) ## For travelers - **LGB** (Long Beach): 22.4 miles, straight line - **BUR** (Hollywood Burbank): 25 miles, straight line - **LAX** (Los Angeles International): 28.7 miles, straight line - **Weekday hours span:** 8:30 AM to 5 PM - **Open Sunday:** no Hours from the public business profile; drop-off and pick-up windows can be narrower. ## Published rates No rate published on their website as of July 7, 2026. ## Disclosure record Publishes 11 of 27 checked policies on its own website (census September 8, 2026). "Not published" is a fact about the website on that date, not a claim about the facility's practice. ### Admission requirements - **Vaccinations required:** Required: rabies, DHPP, Bordetella · Not mentioned: canine influenza, leptospirosis > “VACCINATION REQUIREMENTS DHPP, Rabies and Bordetella for Dogs, FVRCP and Rabies for Cats. Please bring your pets' vaccination records when you come to make reservations.” — http://www.heavenlypetresort.com/drinks - **Bordetella lead time:** Not published on their website as of September 8, 2026 - **Fecal / parasite test:** Not published on their website as of September 8, 2026 - **Spay / neuter:** Required for group play only > “Does our pet have to be spayed/neutered to stay at the resort? No, except for some bully breeds and male cats. However, we will not accept any pregnant pets or females in heat.” — http://www.heavenlypetresort.com/drinks - **Temperament evaluation:** Not published on their website as of September 8, 2026 - **Vaccination records:** Proof checked, not taken on word > “Please bring your pets' vaccination records when you come to make reservations. For existing customers, make sure you fax us or mail us a copy when you take your pet for their annual vaccinations.” — http://www.heavenlypetresort.com/drinks ### Operations - **Staff on site overnight:** Yes — a person is on site > “Are you staffed 24/7? We have a staff member living on the premise in case of a natural disaster. We also have an alarm system. Our facilities are NEVER left alone.” — http://www.heavenlypetresort.com/drinks - **Staff-to-dog ratio:** Not published on their website as of September 8, 2026 - **Maximum playgroup size:** Not published on their website as of September 8, 2026 - **Staff certification:** Not published on their website as of September 8, 2026 - **Play model:** No group play > “Can dogs socialize with other dogs? We will not socialize your dog with other dogs as a policy.” — http://www.heavenlypetresort.com/drinks - **Groups separated by:** Not published on their website as of September 8, 2026 - **Time out of their room:** Not published on their website as of September 8, 2026 - **Solo care for dogs who skip group play:** Offered > “We offer extra services such as Grooming, Pedicures, Facials, Teeth Brushings, application of Flea/Tick Frontline Plus, application of medication or vitamins, Serving the Owner's own food, Pool access,, extra play time, private play time, Yappy Hour and Ice Cream.” — http://www.heavenlypetresort.com/drinks - **Housing:** Cage free suite > “Cage free boarding available for dogs under 25 pounds . Supervised play sessions available for pets over 30 pounds, for an additional fee. Pets must be spayed and neutered to participate.” — http://www.heavenlypetresort.com/ - **Outdoor access:** Not published on their website as of September 8, 2026 - **Capacity:** Not published on their website as of September 8, 2026 - **Climate control:** Climate-controlled > “They stay in a home environment , spacious room with their beds and TVs where they watch dog videos. Their quarters have central heating and air conditioning .” — http://www.heavenlypetresort.com/ - **Live cameras for owners:** Not published on their website as of September 8, 2026 - **Photo / report-card updates:** Not published on their website as of September 8, 2026 - **Tours:** Tours offered > “Can we take a tour of the facility? Of course! Visiting hours are from Mondays to Saturdays 12:00-3:00pm” — http://www.heavenlypetresort.com/drinks - **Injury / fight policy:** Not published on their website as of September 8, 2026 - **Veterinary access:** Not published on their website as of September 8, 2026 - **Administers medication:** Yes, except injectables > “Do you administer medications? We can administer most medications if they are taken by mouth (ie. pill form or liquid), however we do NOT administer injections.” — http://www.heavenlypetresort.com/drinks - **Feeding:** House food by default > “We feed your pet Nutrisource Lamb and Rice. We feed twice a day, but will follow whatever feeding instructions you may have. You are welcome to bring your own food, but an additional nominal fee will be charged for special handling.” — http://www.heavenlypetresort.com/drinks - **Availability:** Not published on their website as of September 8, 2026 - **Online booking:** Not published on their website as of September 8, 2026 ## Licensing California does not license or inspect dog boarding and daycare facilities at the state level. There is no state agency, no state license number, and no state inspection record for a boarding kennel. What California has is a statewide standards law: Health & Safety Code Chapter 11, 'Pet Boarding Facilities' (§§ 122380–122388, SB 945, in force since 1 January 2017). It applies to any premises boarding four or more pets for compensation, sets operating standards (daily observation, isolation of sick animals, owner notification of illness, written care policies, a fire alarm or sprinkler system, limits on time in temporary enclosures) and a written pre-boarding disclosure to the owner — but it creates no license and is enforced only by local animal control, humane or peace officers issuing notices to correct, with fines of up to $250 and then $1,000. Kennel permitting is local, and Los Angeles has two regimes. Inside the City of Los Angeles, LAMC § 53.50 makes it unlawful to operate a business involving the keeping of animals, including a dog kennel (four or more dogs), without a permit from LA Animal Services; the dog kennel permit fee is $305 and the Department's Kennel Permit Standards apply. In unincorporated Los Angeles County and the cities that contract with it, County Code Title 10 requires an animal facility license from the Department of Animal Care and Control (DACC) for a 'boarding facility', defined to include day care; the Director inspects before issuing or renewing, licenses run twelve months, and DACC grades each facility with a letter grade and publishes the grades. These are city and county permits, not a state regime, and were not joined to facility records. Market licensing detail: https://dogsaway.co/los-angeles-ca/ ## How to cite Heavenly Pet Resort, West Covina, CA. Dogs Away, https://dogsaway.co/los-angeles-ca/heavenly-pet-resort/ (census September 8, 2026; listing data July 7, 2026). Source: Dogs Away (dogsaway.co). Read or cite this one record with a link. Do not bulk copy, scrape or rebuild the directory. Terms: https://dogsaway.co/terms/ Structured data: https://dogsaway.co/api/v1/facilities/los-angeles-ca/heavenly-pet-resort.json