---
title: "Best Friends Pet Hotel — Orlando, FL"
url: "https://dogsaway.co/orlando-fl/best-friends-pet-hotel/"
updated: "2026-09-08"
data_pulled: "2026-07-07"
census_at: "2026-09-08"
source: "Dogs Away — public Google Business profile (identity, rating) + Dogs Away disclosure census of the facility's own website"
license: "All rights reserved. Read and cite freely. No bulk copying. (https://dogsaway.co/terms/)"
attribution: "Source: Dogs Away (dogsaway.co)"
---

# Best Friends Pet Hotel

Pet boarding service in Lake Buena Vista, FL — part of the Dogs Away index of dog boarding and daycare in Orlando, FL (https://dogsaway.co/orlando-fl/).

**★4.5 from 2,330 Google reviews, Dogs Away score 9.0/10.** The Dogs Away score is a Bayesian-adjusted Google rating on a 0–10 scale (prior weight 25 reviews at the 4.669 network mean).

## Facts

- **Services:** boarding, grooming, sitting
- **Address:** 2510 Bonnet Creek Pkwy, Lake Buena Vista, FL 32830
- **Phone:** (407) 209-3126
- **Website:** https://bestfriendspetcare.com/locations/walt-disney-world/
- **Google Maps profile (verify):** https://www.google.com/maps/search/?api=1&query=Best%20Friends%20Pet%20Hotel&query_place_id=ChIJVVVVFbNi54gRFcg-hDnI8NA

## Hours

| Day | Hours |
| --- | --- |
| Monday | 7 AM–10 PM |
| Tuesday | 7 AM–10 PM |
| Wednesday | 7 AM–10 PM |
| Thursday | 7 AM–10 PM |
| Friday | 7 AM–10 PM |
| Saturday | 7 AM–10 PM |
| Sunday | 7 AM–10 PM |

## Booking terms, safety and care

- **Checkout time:** Boarding check-out is 12 noon; later adds daycare fees — facility's words: "CHECK-OUT TIME IS 12PM/ NOON IF YOU CHECK OUT AFTER 12PM, ADDITIONAL DAY CARE FEES WILL APPLY" (https://bestfriendspethotel.com/wp-content/uploads/2026/05/Boarding-FAQs-Disney12.2024.pdf)
- **Late pick-up:** Check-out after 12 PM adds daycare fees (amount not stated) — facility's words: "IF YOU CHECK OUT AFTER 12PM, ADDITIONAL DAY CARE FEES WILL APPLY" (https://bestfriendspethotel.com/wp-content/uploads/2026/05/Boarding-FAQs-Disney12.2024.pdf)
- **Cancellation:** Deposit refunded in full if cancelled 48 hours before the reservation — facility's words: "OUR CANCELLATION POLICY IS 48 HOURS IN ADVANCE TO YOUR RESERVATION TO RECEIVE YOUR DEPOSIT BACK 100%" (https://bestfriendspethotel.com/wp-content/uploads/2026/05/Boarding-FAQs-Disney12.2024.pdf)
- **Cats:** Cat suites are separate from the dog boarding areas — facility's words: "suites separate from dog boarding areas Temperature-controlled for year-round comfort" (https://bestfriendspethotel.com/cat-boarding/)
- **Minimum age (months):** Minimum boarding age for dogs is 4 months — facility's words: "our minimum boarding age for dogs is 4 months" (https://bestfriendspethotel.com/know-before-you-go/)
- **Senior dogs:** Senior dogs are always welcome; owners should share any medical issues ahead of the stay — facility's words: "Senior dogs are always welcome. Be sure you communicate any medical or health related issues to us ahead of their stay." (https://bestfriendspethotel.com/know-before-you-go/)
- **Updates during a stay:** Report cards go home with pets; "Nightly News" add-on gives daily updates; centers post photos on social — facility's words: "Pets will receive report cards to take home with them. Additionally, you are able to add on “Nightly News” to your pets’ stay to ensure regular updates each day. … Each of our centers have their own Facebook and Instagram pages where they post pictures of their special guests throughout the day." (https://bestfriendspethotel.com/know-before-you-go/)
- **Fire & emergency protection:** Each location has an emergency plan and evacuation plan; systems monitor smoke, fire and security — facility's words: "each location has specific emergency management plans and a property evacuation plan. … Our centers are monitored with emergency response systems for heating, cooling, smoke, fire and security" (https://bestfriendspethotel.com/know-before-you-go/)
- **Breed & size limits:** States it has some breed restrictions (breeds not named on the page) — facility's words: "We do have some breed restrictions" (https://bestfriendspethotel.com/know-before-you-go/)

## For travelers

- **MCO** (Orlando International): 14.5 miles, straight line
- **Weekday hours span:** 7 AM to 10 PM
- **Open Sunday:** yes

Hours from the public business profile; drop-off and pick-up windows can be narrower.

## Published rates

No rate published on their website as of July 7, 2026.

## Disclosure record

Publishes 14 of 27 checked policies on its own website (census September 8, 2026). "Not published" is a fact about the website on that date, not a claim about the facility's practice.

### Admission requirements

- **Vaccinations required:** Required: rabies, DHPP, Bordetella · Not mentioned: canine influenza, leptospirosis
  > “we require dogs to be current on their core vaccinations before their stay. Required vaccines typically include Rabies, Distemper, and Bordetella. Dogs participating in group play must also be spayed or neutered. Canine Influenza may be required at select locations.” — https://bestfriendspethotel.com/vaccine-health-requirements/
- **Bordetella lead time:** 2 days before arrival
  > “All pets must be current on required vaccinations at least 48 hours before check-in.” — https://bestfriendspethotel.com/locations/walt-disney-world/
- **Fecal / parasite test:** Not published on their website as of September 8, 2026
- **Spay / neuter:** Required for group play only
  > “Required vaccines typically include Rabies, Distemper, and Bordetella. Dogs participating in group play must also be spayed or neutered.” — https://bestfriendspethotel.com/vaccine-health-requirements/
- **Temperament evaluation:** Not published on their website as of September 8, 2026
- **Vaccination records:** Not published on their website as of September 8, 2026

### Operations

- **Staff on site overnight:** Yes — a person is on site
  > “We do not have staff members on site overnight, except at our Walt Disney World location.” — https://bestfriendspethotel.com/faq/
- **Staff-to-dog ratio:** Not published on their website as of September 8, 2026
- **Maximum playgroup size:** Not published on their website as of September 8, 2026
- **Staff certification:** Not published on their website as of September 8, 2026
- **Play model:** Open play with enforced rest
  > “Depending on your dog's temperament, they'll enjoy supervised group play with compatible playmates or one-on-one attention. ... Rest & Relaxation After any activity, dogs return to their private, climate-controlled suite with cozy bedding for downtime, naps, and meals.” — https://bestfriendspethotel.com/dog-boarding/
- **Groups separated by:** Not published on their website as of September 8, 2026
- **Time out of their room:** Not published on their website as of September 8, 2026
- **Solo care for dogs who skip group play:** Paid add-on
  > “Enhance their experience with special add-ons designed to make their tail wag even more. Extra Playtime Training Session Bath & Brush Pet Cam Access Special Treats Nature Walks Bedtime Story Goody Bags Premium Meals Pool Time One-on-One Time And More” — https://bestfriendspethotel.com/dog-boarding/
- **Housing:** Cage free suite
  > “we offer trusted dog and cat boarding, dog daycare, grooming, and enrichment services in a clean, crate-free, climate-controlled facility.” — https://bestfriendspethotel.com/locations/walt-disney-world/
- **Outdoor access:** Not published on their website as of September 8, 2026
- **Capacity:** Not published on their website as of September 8, 2026
- **Climate control:** Climate-controlled
  > “Boarding Our dog boarding includes comfy bedding, climate-controlled suites, and plenty of tail wags from trained caregivers.” — https://bestfriendspethotel.com/locations/walt-disney-world/
- **Live cameras for owners:** Yes
  > “Cams. Watch them play, nap, and socialize throughout the day. It s peace of mind you can see in real-time.” — https://bestfriendspethotel.com/locations/walt-disney-world/
- **Photo / report-card updates:** Yes
  > “If you miss them on camera, we will still let you know how they did with a Report Card that we send home with them.” — https://bestfriendspethotel.com/faq/
- **Tours:** Walk-in tours welcome
  > “Best Friends Pet Hotel located at Walt Disney World offers walk-in tours daily from 12 PM–4 PM, making it easy to visit without a prior appointment.” — https://bestfriendspethotel.com/faq/
- **Injury / fight policy:** Not published on their website as of September 8, 2026
- **Veterinary access:** Not published on their website as of September 8, 2026
- **Administers medication:** Yes
  > “Medications are welcome with original packaging and clear dosage instructions.” — https://bestfriendspethotel.com/locations/walt-disney-world/
- **Feeding:** House food by default
  > “We provide bedding, bowls, and premium Wellness brand food at no extra charge, though you're welcome to bring your pet's own food, a favorite toy, or a familiar scent from home.” — https://bestfriendspethotel.com/locations/walt-disney-world/
- **Availability:** Not published on their website as of September 8, 2026
- **Online booking:** Yes
  > “Book Online Quick and easy online reservation system available 24/7” — https://bestfriendspethotel.com/disney-boarding/

## Licensing

Florida does not license or inspect dog boarding and daycare facilities at the state level. Florida is not a second Colorado. FDACS's 'Pet Law', section 828.29, governs dogs and cats transported into the state or offered for sale — health certificates, vaccinations, a consumer guarantee and pet-dealer record-keeping — and says nothing about boarding or daycare; the FDACS Division of Animal Industry lists animal disease, movement, livestock identification and equine programs and no kennel or boarding program. No state boarding register was found. What exists is local: Orange County Code Chapter 5, Article II requires every 'commercial kennel or pet dealer' — any premises used for a business requiring an occupational license wherein any person engages in boarding, breeding, buying, letting for hire or training dogs or cats for a fee — to register annually with the Orange County Animal Services Division, subjects the premises to periodic inspection by an animal services officer during reasonable business hours, and sets a yearly registration fee of $26 in the FY2025-26 County Fee Directory. That is a county registration, not a state regime, and it was not joined to facility records.

Market licensing detail: https://dogsaway.co/orlando-fl/

## How to cite

Best Friends Pet Hotel, Lake Buena Vista, FL. Dogs Away, https://dogsaway.co/orlando-fl/best-friends-pet-hotel/ (census September 8, 2026; listing data July 7, 2026). Source: Dogs Away (dogsaway.co). Read or cite this one record with a link. Do not bulk copy, scrape or rebuild the directory. Terms: https://dogsaway.co/terms/

Structured data: https://dogsaway.co/api/v1/facilities/orlando-fl/best-friends-pet-hotel.json