--- title: "HeartStrings Pet Resort and Daycare — Phoenix, AZ" url: "https://dogsaway.co/phoenix-az/heartstrings-pet-resort-and-daycare/" updated: "2026-10-20" data_pulled: "2026-10-20" census_at: "2026-10-20" source: "Dogs Away — public Google Business profile (identity, rating) + Dogs Away disclosure census of the facility's own website" license: "All rights reserved. Read and cite freely. No bulk copying. (https://dogsaway.co/terms/)" attribution: "Source: Dogs Away (dogsaway.co)" --- # HeartStrings Pet Resort and Daycare Dog day care center in Chandler, AZ — part of the Dogs Away index of dog boarding and daycare in Phoenix, AZ (https://dogsaway.co/phoenix-az/). **★4.5 from 122 Google reviews, Dogs Away score 9.1/10.** The Dogs Away score is a Bayesian-adjusted Google rating on a 0–10 scale (prior weight 25 reviews at the 4.669 network mean). ## Facts - **Services:** daycare, boarding - **Address:** 930 E Riggs Rd Ste 5, Chandler, AZ 85249 - **Phone:** (480) 895-4683 - **Website:** http://heartstringspetresort.com/ - **Google Maps profile (verify):** https://www.google.com/maps/search/?api=1&query=HeartStrings%20Pet%20Resort%20and%20Daycare&query_place_id=ChIJl1myzjtVKocRZ2Ias0K9MWI ## Hours | Day | Hours | | --- | --- | | Monday | 6:30 AM–6:30 PM | | Tuesday | 6:30 AM–6:30 PM | | Wednesday | 6:30 AM–6:30 PM | | Thursday | 6:30 AM–6:30 PM | | Friday | 6:30 AM–6:30 PM | | Saturday | 7 AM–6 PM | | Sunday | 8 AM–6 PM | ## Booking terms, safety and care - **Checkout time:** Boarding check-out is from opening until 11 AM — facility's words: "Check out time is from opening to 11 am." (https://heartstringspetresort.com/) - **Late pick-up:** A late check-out adds a $20 fee (about a half day of daycare) — facility's words: "If you need an early check in. or a late check out, a fee of $20 will be applied to the stay (basically, a half day of day care)" (https://heartstringspetresort.com/) - **Updates during a stay:** Posts videos and photos daily on its Facebook page — facility's words: "We also post videos and photos daily on our Facebook page." (https://heartstringspetresort.com/) - **Unaltered dogs & females in heat:** Spay/neuter not required; females in heat are not accepted, and one who comes into heat is moved to an enclosed suite — facility's words: "We do not require dogs to be spayed or neutered. We cannot accept females who are in heat. If your un-spayed female goes into heat while staying with us she will be secluded into a fully enclosed suite for her own safety" (https://heartstringspetresort.com/) ## For travelers - **PHX** (Phoenix Sky Harbor): 18.3 miles, straight line - **Weekday hours span:** 6:30 AM to 6:30 PM - **Open Sunday:** yes Hours from the public business profile; drop-off and pick-up windows can be narrower. ## Published rates - **Overnight boarding:** $59–$125 per night (first dog, standard rate) - **Daycare:** $45 per day - **Additional dog:** 2nd pet from $55/night (Petite Suite); $40 daycare full day > “$45 $40 for additional pets Full Day (over 5 hrs) ... from $59 per night (2nd pet $55) Petite Suite ... Luxury Suite from $125 a night (2nd pet $100)” Source: https://heartstringspetresort.com/ — checked September 7, 2026. ## Disclosure record Publishes 9 of 27 checked policies on its own website (census October 20, 2026). "Not published" is a fact about the website on that date, not a claim about the facility's practice. ### Admission requirements - **Vaccinations required:** Required: rabies, DHPP, Bordetella · Not mentioned: canine influenza, leptospirosis > “We require 3 vaccines: Distemper/Parvo (DHPP) Rabies Bordetella” — https://heartstringspetresort.com/ - **Bordetella lead time:** Not published on their website as of October 20, 2026 - **Fecal / parasite test:** Not published on their website as of October 20, 2026 - **Spay / neuter:** Not required > “We do not require dogs to be spayed or neutered.” — https://heartstringspetresort.com/ - **Temperament evaluation:** Not published on their website as of October 20, 2026 - **Vaccination records:** Proof checked, not taken on word > “Please provide documentation from your vet with the expiration dates of all 3 vaccines.” — https://heartstringspetresort.com/ ### Operations - **Staff on site overnight:** Not published on their website as of October 20, 2026 - **Staff-to-dog ratio:** Not published on their website as of October 20, 2026 - **Maximum playgroup size:** Not published on their website as of October 20, 2026 - **Staff certification:** Not published on their website as of October 20, 2026 - **Play model:** Not published on their website as of October 20, 2026 - **Groups separated by:** Size and temperament > “We separate our play groups by both size & temperament to ensure everyone has a fun and safe time!” — https://heartstringspetresort.com/ - **Time out of their room:** Not published on their website as of October 20, 2026 - **Solo care for dogs who skip group play:** Offered (paid) > “We do accommodate pups who need one on one play times with staff only, so long as they are not a safety hazard to our other guests or staff. ... Private Play $5/night” — https://heartstringspetresort.com/ - **Housing:** Suite > “Boarding Suites Premium Package Available to add on to Petite, Junior, Classic, Master and Luxury.” — https://heartstringspetresort.com/ - **Outdoor access:** Indoor yard only > “While we are an “all indoor” facility we do have a turf area for the dogs to play and potty in.” — https://heartstringspetresort.com/ - **Capacity:** Not published on their website as of October 20, 2026 - **Climate control:** Not published on their website as of October 20, 2026 - **Live cameras for owners:** Not published on their website as of October 20, 2026 - **Photo / report-card updates:** Yes > “We also post videos and photos daily on our Facebook page.” — https://heartstringspetresort.com/ - **Tours:** Not published on their website as of October 20, 2026 - **Injury / fight policy:** Not published on their website as of October 20, 2026 - **Veterinary access:** Not published on their website as of October 20, 2026 - **Administers medication:** Yes, including injections > “We do administer medications (including Insulin).” — https://heartstringspetresort.com/ - **Feeding:** Not published on their website as of October 20, 2026 - **Availability:** Not published on their website as of October 20, 2026 - **Online booking:** Not published on their website as of October 20, 2026 ## Licensing Arizona does not license or inspect dog boarding and daycare facilities at the state level. No state agency issues a boarding license and there is no state inspection record. The one statute that mentions kennels, A.R.S. § 11-1009, is a dog-licensing device delegated to counties: a person who keeps five or more dogs in an enclosed, controlled area must hold a kennel permit from the county board of supervisors unless every dog is individually licensed, at an annual fee of $75 or the county's actual cost of recovery. The statute makes inspection a permit condition only for kennels of twenty or more dogs; smaller kennels may be inspected only after a written complaint. Maricopa County Animal Care & Control administers the permit for Phoenix: its current application quotes a $350 fee, an inspection appointment with an animal control officer, Board of Supervisors approval and a one-year term, and states in bold that 'the kennel permit does not authorize the operation of any type of business and is solely used for the purpose of licensing multiple dogs.' A boarding business in unincorporated Maricopa County separately needs zoning approval, because the county zoning ordinance defines a kennel to include commercial boarding. Phoenix City Code § 8-12.01 defers to the county on kennel permits. These are county permits, not a state regime, and were not joined to facility records. Market licensing detail: https://dogsaway.co/phoenix-az/ ## How to cite HeartStrings Pet Resort and Daycare, Chandler, AZ. Dogs Away, https://dogsaway.co/phoenix-az/heartstrings-pet-resort-and-daycare/ (census October 20, 2026; listing data October 20, 2026). Source: Dogs Away (dogsaway.co). Read or cite this one record with a link. Do not bulk copy, scrape or rebuild the directory. Terms: https://dogsaway.co/terms/ Structured data: https://dogsaway.co/api/v1/facilities/phoenix-az/heartstrings-pet-resort-and-daycare.json