---
title: "The Palms Pet Resort & Spa — San Antonio, TX"
url: "https://dogsaway.co/san-antonio-tx/the-palms-pet-resort-and-spa/"
updated: "2026-09-08"
data_pulled: "2026-07-07"
census_at: "2026-09-08"
source: "Dogs Away — public Google Business profile (identity, rating) + Dogs Away disclosure census of the facility's own website"
license: "All rights reserved. Read and cite freely. No bulk copying. (https://dogsaway.co/terms/)"
attribution: "Source: Dogs Away (dogsaway.co)"
---

# The Palms Pet Resort & Spa

Pet boarding service in Helotes, TX — part of the Dogs Away index of dog boarding and daycare in San Antonio, TX (https://dogsaway.co/san-antonio-tx/).

**★4.5 from 240 Google reviews, Dogs Away score 9.0/10.** The Dogs Away score is a Bayesian-adjusted Google rating on a 0–10 scale (prior weight 25 reviews at the 4.669 network mean).

## Facts

- **Services:** boarding, daycare, grooming
- **Address:** 12410 Bandera Rd, Helotes, TX 78023
- **Phone:** (210) 695-1166
- **Website:** https://www.thepalmspetresort.com/
- **Google Maps profile (verify):** https://www.google.com/maps/search/?api=1&query=The%20Palms%20Pet%20Resort%20%26%20Spa&query_place_id=ChIJv6ZW5QppXIYRYPJfaFX9ETw

## Hours

| Day | Hours |
| --- | --- |
| Monday | 7 AM–6 PM |
| Tuesday | 7 AM–6 PM |
| Wednesday | 7 AM–6 PM |
| Thursday | 7 AM–6 PM |
| Friday | 7 AM–6 PM |
| Saturday | 8 AM–3 PM |
| Sunday | 3–5 PM |

## Booking terms, safety and care

- **Cancellation:** No deposit required and no cancellation fee at present — facility's words: "We do not require a deposit and currently have no cancellation fee." (https://www.thepalmspetresort.com/faq)
- **Cats:** Offers cat boarding in its own cat area — facility's words: "Cat Boarding Your kitty will be swept away to his or her own island oasis in Paradise Cove." (https://www.thepalmspetresort.com/boarding)
- **Unaltered dogs & females in heat:** Unaltered boarders accepted; females in heat board in luxury suites — facility's words: "To board in our facility, your pet does not have to be spayed or neutered." (https://www.thepalmspetresort.com/faq)
- **Updates during a stay:** One report card per week per family on how the dog interacted — facility's words: "You get one report card per week, per family." (https://www.thepalmspetresort.com/faq)
- **Senior dogs:** A special section of cabanas is reserved for geriatric and special-needs pets — facility's words: "A special section of cabanas, Serenity Row, are reserved for geriatric and special needs pets." (https://www.thepalmspetresort.com/dog-boarding)
- **Fire & emergency protection:** 24-hour monitored smoke and fire alarm system — facility's words: "24-hour monitored smoke and fire alarm system" (https://www.thepalmspetresort.com/facility-features)

## For travelers

- **SAT** (San Antonio International): 12.5 miles, straight line
- **Weekday hours span:** 7 AM to 6 PM
- **Open Sunday:** yes

Hours from the public business profile; drop-off and pick-up windows can be narrower.

## Published rates

No rate published on their website as of July 7, 2026.

## Disclosure record

Publishes 16 of 27 checked policies on its own website (census September 8, 2026). "Not published" is a fact about the website on that date, not a claim about the facility's practice.

### Admission requirements

- **Vaccinations required:** Required: rabies, DHPP, Bordetella, canine influenza · Not mentioned: leptospirosis
  > “For dogs we require Rabies, Parvo-Distemper, Bordetella, and Canine Influenza.” — https://www.thepalmspetresort.com/faq
- **Bordetella lead time:** Not published on their website as of September 8, 2026
- **Fecal / parasite test:** Negative test required
  > “If your dog is eligible for pack play with our Playcare department, we also require a negative fecal test.” — https://www.thepalmspetresort.com/faq
- **Spay / neuter:** Required for group play only from 6 months
  > “To board in our facility, your pet does not have to be spayed or neutered. Boarding dogs and cats do not come in contact with other boarders. ... Dogs participating in Playcare must be spayed or neutered if they are over 6 months of age.” — https://www.thepalmspetresort.com/faq
- **Temperament evaluation:** Not published on their website as of September 8, 2026
- **Vaccination records:** Proof checked, not taken on word
  > “We do not accept vaccine waivers. We also do not accept sticker books, at-home vaccinations, or pet passports.” — https://www.thepalmspetresort.com/faq

### Operations

- **Staff on site overnight:** Yes — a person is on site
  > “We have a full boarding staff from 7am-10pm. The reception staff is here from 7am-6pm Mon-Fri, and Sat 8-3. We do have an overnight staff member here every night from 10pm-7am.” — https://www.thepalmspetresort.com/faq
- **Staff-to-dog ratio:** Not published on their website as of September 8, 2026
- **Maximum playgroup size:** Not published on their website as of September 8, 2026
- **Staff certification:** Not published on their website as of September 8, 2026
- **Play model:** Open play with enforced rest
  > “Our Doggie PlayCare area includes a 1,500-square-foot indoor playroom with cushioned rubber flooring and an 8,000-square-foot outdoor play yard. Daily daycare activities include indoor and outdoor play, pool time, lunch (if requested), and nap time.” — https://www.thepalmspetresort.com/
- **Groups separated by:** Size
  > “Big dog days are Monday, Wednesday, and Friday. Small dog days are Tuesday and Thursday. The rule of thumb is 30 lbs. and under is a small dog.” — https://www.thepalmspetresort.com/faq
- **Time out of their room:** 4 potty/exercise breaks daily (7am, 12pm, 4:30pm, 9pm)
  > “We offer 4 potty/exercise breaks for our canine pet guests daily. We walk them at 7am, 12pm, 430 pm, and 9 pm.” — https://www.thepalmspetresort.com/faq
- **Solo care for dogs who skip group play:** Not published on their website as of September 8, 2026
- **Housing:** Suite
  > “Spacious Luxury Suites and Cabanas for dogs and Kitty Condos for cats, all offering around the clock care every day of the year.” — https://www.thepalmspetresort.com/services
- **Outdoor access:** Yard and pool
  > “Our Doggie PlayCare area includes a 1,500-square-foot indoor playroom with cushioned rubber flooring and an 8,000-square-foot outdoor play yard. Daily daycare activities include indoor and outdoor play, pool time, lunch (if requested), and nap time.” — https://www.thepalmspetresort.com/
- **Capacity:** 43
  > “We have a limit of 43 dogs per day and reservations will secure a spot for your dog.” — https://www.thepalmspetresort.com/faq
- **Climate control:** Climate-controlled
  > “Dogs staying at The Palms enjoy clean, safe, and climate-controlled indoor areas.” — https://www.thepalmspetresort.com/boarding
- **Live cameras for owners:** Not published on their website as of September 8, 2026
- **Photo / report-card updates:** Yes
  > “REPORT CARDS You get one report card per week, per family.” — https://www.thepalmspetresort.com/faq
- **Tours:** Walk-in tours welcome
  > “There is no appointment necessary to tour our facility, you are welcome any time during reception hours Mon-Fri 7-6, and Sat 8-3.” — https://www.thepalmspetresort.com/faq
- **Injury / fight policy:** Published
  > “We will perform minor first aid, and in the event of a more serious problem, we will notify you and if required, get medical assistance.” — https://www.thepalmspetresort.com/faq
- **Veterinary access:** Veterinarian on call
  > “The Palms has certified staff around the clock everyday, with access to on call veterinarians at any time.” — https://www.thepalmspetresort.com/services
- **Administers medication:** Not published on their website as of September 8, 2026
- **Feeding:** Not published on their website as of September 8, 2026
- **Availability:** Not published on their website as of September 8, 2026
- **Online booking:** Not published on their website as of September 8, 2026

## Licensing

Texas does not license or inspect dog boarding and daycare facilities at the state level. The Texas Department of Licensing and Regulation's Licensed Breeder Program covers commercial dog and cat BREEDERS only — the threshold is keeping five or more intact adult females — and does not reach boarding kennels, daycares, or the veterinary practices that board. There is no state inspection regime, no public inspection record, and no state license number to look up. What Texas has is a disclosure law, Health & Safety Code chapter 824. Local requirements are set city by city: the City of San Antonio requires a commercial boarding kennel license from Animal Care Services under Chapter 5 of the city code — $150 a year plus a $25 inspection fee, issued for one year after inspection and approval of the facility — and that is a city permit, not a state regime, and was not joined to facility records.

Market licensing detail: https://dogsaway.co/san-antonio-tx/

## How to cite

The Palms Pet Resort & Spa, Helotes, TX. Dogs Away, https://dogsaway.co/san-antonio-tx/the-palms-pet-resort-and-spa/ (census September 8, 2026; listing data July 7, 2026). Source: Dogs Away (dogsaway.co). Read or cite this one record with a link. Do not bulk copy, scrape or rebuild the directory. Terms: https://dogsaway.co/terms/

Structured data: https://dogsaway.co/api/v1/facilities/san-antonio-tx/the-palms-pet-resort-and-spa.json