--- title: "Citizen Canine — San Francisco, CA" url: "https://dogsaway.co/san-francisco-ca/citizen-canine/" updated: "2026-10-19" data_pulled: "2026-10-19" census_at: "2026-10-19" source: "Dogs Away — public Google Business profile (identity, rating) + Dogs Away disclosure census of the facility's own website" license: "All rights reserved. Read and cite freely. No bulk copying. (https://dogsaway.co/terms/)" attribution: "Source: Dogs Away (dogsaway.co)" --- # Citizen Canine Pet boarding service in Oakland, CA — part of the Dogs Away index of dog boarding and daycare in San Francisco, CA (https://dogsaway.co/san-francisco-ca/). **★4.9 from 289 Google reviews, Dogs Away score 9.8/10.** The Dogs Away score is a Bayesian-adjusted Google rating on a 0–10 scale (prior weight 25 reviews at the 4.669 network mean). ## Facts - **Services:** boarding, daycare, training, sitting - **Address:** 420 Hegenberger Rd, Oakland, CA 94621 - **Phone:** (510) 562-1750 - **Website:** https://www.citizencanine.net/?utm_source=googlemb&utm_medium=organic&utm_campaign=weblink&utm_content=home - **Google Maps profile (verify):** https://www.google.com/maps/search/?api=1&query=Citizen%20Canine&query_place_id=ChIJ7VLN_5eFj4ARyUDOWhIEXEM ## Hours | Day | Hours | | --- | --- | | Monday | 7 AM–7 PM | | Tuesday | 7 AM–7 PM | | Wednesday | 7 AM–7 PM | | Thursday | 7 AM–7 PM | | Friday | 7 AM–7 PM | | Saturday | 7 AM–7 PM | | Sunday | 7 AM–7 PM | ## Booking terms, safety and care - **Checkout time:** Boarding check-out is at 12 PM — facility's words: "Check-out for boarding is at 12 pm" (https://www.citizencanine.net/dog-boarding/) - **Updates during a stay:** Daily updates posted on Instagram — facility's words: "Check Out Our Instagram for Daily Updates!" (https://www.citizencanine.net/dog-boarding/) - **Senior dogs:** Offers a Senior Care package for boarding guests — facility's words: "Senior Care and Puppy packages available." (https://www.citizencanine.net/dog-boarding/) - **Anxious or shy dogs:** Offers TLC/T-touch sessions; may require a trial daycare or overnight for dogs with separation anxiety — facility's words: "We offer love and t-touch sessions for dogs that need some extra human TLC to help them feel comfortable. … If your dog has never boarded before, or has a history of separation anxiety, we may require a trial daycare or overnight in advance of a long stay." (https://www.citizencanine.net/dog-boarding/) - **If a dog is sick:** Does not accept dogs with contagious illnesses — facility's words: "We cannot accept any dogs with contagious illnesses for the health and safety of our other canine guests." (https://www.citizencanine.net/dog-boarding/) - **Fire & emergency protection:** Has a sprinkler system — facility's words: "we have a sprinkler system in case of emergency." (https://www.citizencanine.net/dog-boarding/) - **Collars:** Only flat or limited-slip collars; martingale, metal or chain collars are not permitted — facility's words: "For safety reasons, canine guests should only wear flat or limited slip collars during their stay with us. Martingale, metal or chain collars are not permitted." (https://www.citizencanine.net/about-us/reservations-policies/) - **Minimum age (months):** Dogs must be at least 16 weeks old — facility's words: "A minimum of 16 weeks old." (https://www.citizencanine.net/about-us/reservations-policies/) - **Unaltered dogs & females in heat:** Intact dogs over 7 months may be kept out of group play but are welcome with the enrichment program — facility's words: "Intact male or female dogs over 7 months of age may not be eligible to participate in group play, but our welcome for day care or boarding with our enrichment program." (https://www.citizencanine.net/about-us/reservations-policies/) - **Cancellation:** Hotel nights cancelled with under 72 hours notice are charged; holiday stays need changes 2 weeks ahead — facility's words: "Any hotel nights reserved that are cancelled with less than 72-hours notice will incur charges. … Holiday reservations (Thanksgiving, Christmas, New Years) : Changes to stay must be made 2 weeks prior to scheduled arrival date." (https://www.citizencanine.net/about-us/reservations-policies/) - **Holiday minimum stay:** 3-night minimum for check-ins around Thanksgiving and Christmas; 2-night minimum on New Year’s Eve and Day — facility's words: "There is a 3-night boarding stay minimum for dogs checking in on the following dates: Thanksgiving Eve, Thanksgiving Day and the day after Thanksgiving Christmas Eve, Christmas day and the day after Christmas And a 2-night minimum for dogs checking in on New Year’s Eve and New Year’s Day" (https://www.citizencanine.net/about-us/reservations-policies/) ## Published rates - **Overnight boarding:** $116 per night (first dog, standard rate) - **Daycare:** $58 per day - **Additional dog:** 10% off for each family dog sharing the same suite > “Boarding & Group Play: 10% off for each family dog sharing the same suite. $116 per night ... Pricing Daycare with Group play: $58” Source: https://www.citizencanine.net/dog-boarding/ (daycare: https://www.citizencanine.net/dog-daycare/) — checked October 19, 2026. ## Disclosure record Publishes 12 of 27 checked policies on its own website (census October 19, 2026). "Not published" is a fact about the website on that date, not a claim about the facility's practice. ### Admission requirements - **Vaccinations required:** Required: rabies, DHPP, Bordetella, canine influenza · Not mentioned: leptospirosis > “the following vaccines are up to date and then have your Veterinarian Fax (510-562-0132) or Email info@citizencanine.net records to us. Rabies Distemper Bordetella Canine Influenza” — https://www.citizencanine.net/get-in-touch/new-client/ - **Bordetella lead time:** Not published on their website as of October 19, 2026 - **Fecal / parasite test:** Not published on their website as of October 19, 2026 - **Spay / neuter:** Required for group play only from 7 months > “Intact male or female dogs over 7 months of age may not be eligible to participate in group play, but our welcome for day care or boarding with our enrichment program.” — https://www.citizencanine.net/about-us/reservations-policies/ - **Temperament evaluation:** Required for some dogs > “In some cases we may ask you to bring your dog for a trial day of day care so we can learn more about them.” — https://www.citizencanine.net/about-us/reservations-policies/ - **Vaccination records:** Proof checked, not taken on word > “Ask your veterinarian to fax your dog’s current vaccination records to us at 510-562-0132” — https://www.citizencanine.net/get-in-touch/new-client/ ### Operations - **Staff on site overnight:** Yes — a person is on site > “Citizen Canine is staffed 24 hours a day.” — https://www.citizencanine.net/about-us/faqs/ - **Staff-to-dog ratio:** Not published on their website as of October 19, 2026 - **Maximum playgroup size:** Not published on their website as of October 19, 2026 - **Staff certification:** Not published on their website as of October 19, 2026 - **Play model:** Not published on their website as of October 19, 2026 - **Groups separated by:** Size, temperament and play style > “Small, social groupings tailored by size, temperament, and play style for an enriching social experience.” — https://www.citizencanine.net/about-us/faqs/ - **Time out of their room:** Not published on their website as of October 19, 2026 - **Solo care for dogs who skip group play:** Paid add-on > “Due to the additional time and attention involved, Private Play program is an additional $20/night and $10 / daycare.” — https://www.citizencanine.net/about-us/faqs/ - **Housing:** Suite > “With private, indoor luxury suites and 24/7 care from our dog loving staff, your dog will experience the best Oakland has to offer.” — https://www.citizencanine.net/?utm_source=googlemb&utm_medium=organic&utm_campaign=weblink&utm_content=home - **Outdoor access:** Yard and pool > “Over 5,000 square feet of play yards at our Oakland, CA dog daycare facility equipped with toys, slides, tunnels, K9grass, and pools.” — https://www.citizencanine.net/about-us/faqs/ - **Capacity:** Not published on their website as of October 19, 2026 - **Climate control:** Not published on their website as of October 19, 2026 - **Live cameras for owners:** Not published on their website as of October 19, 2026 - **Photo / report-card updates:** Not published on their website as of October 19, 2026 - **Tours:** Tours by appointment > “We are currently offering tours by appointment only.” — https://www.citizencanine.net/about-us/faqs/ - **Injury / fight policy:** Not published on their website as of October 19, 2026 - **Veterinary access:** Not published on their website as of October 19, 2026 - **Administers medication:** Yes, except injectables > “Staff is trained to administer medication; pills, eye and ear medications. We cannot administer injections for diabetics.” — https://www.citizencanine.net/about-us/faqs/ - **Feeding:** Either house or owner's food > “Food should be brought in gallon Ziploc bags, or other small sealable non-glass container , and labeled. Alternatively, we serve high-quality Diamond brand Chicken or Lamb food” — https://www.citizencanine.net/about-us/reservations-policies/ - **Availability:** Not published on their website as of October 19, 2026 - **Online booking:** Not published on their website as of October 19, 2026 ## Licensing California does not license or inspect dog boarding and daycare facilities at the state level. What California has is a statewide standards law: Health & Safety Code Chapter 11, 'Pet Boarding Facilities' (§§ 122380–122388, SB 945, in force since 1 January 2017). It applies to any premises boarding four or more pets for compensation, sets operating standards and a written pre-boarding disclosure, but creates no license. It is enforced by local animal control, humane or peace officers issuing notices to correct, with fines of up to $250 and then $1,000. In San Francisco the Department of Public Health, Environmental Health Branch, requires a health permit to open or operate a pet hotel, boarding facility or kennel, with a public hearing on potential permit protests ($95 fee) and zoning and Fire Marshal referrals for newly built facilities. Veterinary hospitals were exempted from the permit from 1 September 2025 and overnight kennels and overnight pet shops still need it; the city's code and permit page speak of overnight kennels and do not address day-only daycare. Market licensing detail: https://dogsaway.co/san-francisco-ca/ ## How to cite Citizen Canine, Oakland, CA. Dogs Away, https://dogsaway.co/san-francisco-ca/citizen-canine/ (census October 19, 2026; listing data October 19, 2026). Source: Dogs Away (dogsaway.co). Read or cite this one record with a link. Do not bulk copy, scrape or rebuild the directory. Terms: https://dogsaway.co/terms/ Structured data: https://dogsaway.co/api/v1/facilities/san-francisco-ca/citizen-canine.json