--- title: "Metro Dog — San Francisco, CA" url: "https://dogsaway.co/san-francisco-ca/metro-dog/" updated: "2026-10-19" data_pulled: "2026-10-19" census_at: "2026-10-19" source: "Dogs Away — public Google Business profile (identity, rating) + Dogs Away disclosure census of the facility's own website" license: "All rights reserved. Read and cite freely. No bulk copying. (https://dogsaway.co/terms/)" attribution: "Source: Dogs Away (dogsaway.co)" --- # Metro Dog Dog day care center in Richmond, CA — part of the Dogs Away index of dog boarding and daycare in San Francisco, CA (https://dogsaway.co/san-francisco-ca/). **★4.8 from 217 Google reviews, Dogs Away score 9.6/10.** The Dogs Away score is a Bayesian-adjusted Google rating on a 0–10 scale (prior weight 25 reviews at the 4.669 network mean). ## Facts - **Services:** daycare, training, boarding, grooming - **Address:** 3117 Pierce St, Richmond, CA 94804 - **Phone:** (510) 524-3647 - **Website:** https://metrodog.com/?utm_source=GBP&utm_medium=local&utm_campaign=richmond - **Google Maps profile (verify):** https://www.google.com/maps/search/?api=1&query=Metro%20Dog&query_place_id=ChIJMwVAGiB5hYARUD_PiQTodk0 ## Hours | Day | Hours | | --- | --- | | Monday | 7 AM–7:30 PM | | Tuesday | 7 AM–7:30 PM | | Wednesday | 7 AM–7:30 PM | | Thursday | 7 AM–7:30 PM | | Friday | 7 AM–7:30 PM | | Saturday | 8 AM–7:30 PM | | Sunday | 8 AM–7:30 PM | ## Booking terms, safety and care - **Handling & correction:** Follows LIMA; does not use squirt bottles, shaker cans or collar corrections — facility's words: "Our programs have been ethically designed in alignment with LIMA principles (Least Intrusive Minimally Aversive). We do not use squirt bottles, shaker cans, or collar corrections to suppress unwanted behavior." (https://metrodog.com/?utm_source=GBP&utm_medium=local&utm_campaign=richmond) - **Holiday minimum stay:** 2-night boarding minimum November 27-29 and December 23-26 — facility's words: "There is a 2-night minimum for boarding November 27-29 and December 23-26." (https://metrodog.com/policies/) - **Vet costs during a stay:** Takes dogs to the hospital on the application or the nearest one; owners pay vet costs — facility's words: "If your dog needs veterinary care, we take them to the hospital listed on your application, or the nearest available one. Owners are responsible for veterinary costs, transport time, and any medication or rooming changes required." (https://metrodog.com/faq/) - **Unaltered dogs & females in heat:** Never accepts a female in heat — facility's words: "Metro Dog can never have a female in heat in the center, because of the risk of accidental pregnancy and the behavior changes the scent causes in other dogs." (https://metrodog.com/faq/) - **Checkout time:** Boarding check-out by 10 AM avoids a daycare charge — facility's words: "The time you check out determines whether an additional daycare charge applies: By 10 AM: No additional daycare charge" (https://metrodog.com/boarding/) - **Late pick-up:** Check-out by 3 PM adds a half day of daycare; by 7:30 PM a full day — facility's words: "By 10 AM: No additional daycare charge By 3 PM: Half-day daycare charge By 7:30 PM: Full-day daycare charge" (https://metrodog.com/boarding/) - **Anxious or shy dogs:** Private boarding without group play for older, shy, special-needs or non-social dogs — facility's words: "Private Dog Boarding - $130/night Best for older, shy, special-needs, or non-social dogs, private dog boarding in Richmond, CA provides an individual space and personalized care without group play." (https://metrodog.com/boarding/) ## Published rates - **Overnight boarding:** $90–$100 per night (first dog, standard rate) - **Daycare:** $60–$70 per day > “Service Price Social Program $90/night Single Room $100/night ... Full Day Daycare Half Day Daycare Social Program $60 $45 Single Room $70 $55” Source: https://metrodog.com/rates/ (daycare: https://metrodog.com/daycare/) — checked October 19, 2026. ## Disclosure record Publishes 12 of 27 checked policies on its own website (census October 19, 2026). "Not published" is a fact about the website on that date, not a claim about the facility's practice. ### Admission requirements - **Vaccinations required:** Required: rabies, DHPP, Bordetella, canine influenza, leptospirosis > “We require Rabies, DHLPP (Distemper, Hepatitis, Parvovirus, Leptospirosis, Parainfluenza), Bordetella, and Canine Influenza (H3N2 & H3N8).” — https://metrodog.com/faq/ - **Bordetella lead time:** Not published on their website as of October 19, 2026 - **Fecal / parasite test:** Not published on their website as of October 19, 2026 - **Spay / neuter:** Required from 6 months > “All dogs must be spayed or neutered by 6 months of age to use services at Metro Dog.” — https://metrodog.com/faq/ - **Temperament evaluation:** Required before a first stay > “Every dog completes an assessment before being accepted for any service.” — https://metrodog.com/faq/ - **Vaccination records:** Proof checked, not taken on word > “We will need updated vaccination records before they can attend .” — https://metrodog.com/?utm_source=GBP&utm_medium=local&utm_campaign=richmond ### Operations - **Staff on site overnight:** Yes — a person is on site > “The overnight staff will greet you at the employee entrance, the red door to the right of the main entrance gate.” — https://metrodog.com/faq/ - **Staff-to-dog ratio:** Not published on their website as of October 19, 2026 - **Maximum playgroup size:** Not published on their website as of October 19, 2026 - **Staff certification:** Not published on their website as of October 19, 2026 - **Play model:** Structured rotation > “Our daily schedule follows a rotation of activity–rest–activity–rest, helping dogs reset and refresh” — https://metrodog.com/daycare/ - **Groups separated by:** Not published on their website as of October 19, 2026 - **Time out of their room:** Social program: in group company 24 hours a day > “Dogs in our social program are in social company 24 hours a day.” — https://metrodog.com/faq/ - **Solo care for dogs who skip group play:** Offered > “Less-social or special-needs dogs have a customized program just for them. They stay in a private suite and receive one-on-one handler attention” — https://metrodog.com/daycare/ - **Housing:** Suite and crate > “Dogs relax on Kuranda cots in group or single suites, or rest in a crate depending on their needs and preferences.” — https://metrodog.com/daycare/ - **Outdoor access:** Yard > “Dogs enjoy two outdoor play yards covered with k-9 grade grass.” — https://metrodog.com/our-center/ - **Capacity:** Not published on their website as of October 19, 2026 - **Climate control:** Climate-controlled > “Climate-controlled indoor and outdoor spaces” — https://metrodog.com/daycare/ - **Live cameras for owners:** Not published on their website as of October 19, 2026 - **Photo / report-card updates:** Not published on their website as of October 19, 2026 - **Tours:** Not published on their website as of October 19, 2026 - **Injury / fight policy:** Published > “If a medical concern comes up, we contact you first, then your emergency contact if we can’t reach you. For non-urgent concerns, we’ll seek your input before proceeding.” — https://metrodog.com/faq/ - **Veterinary access:** Not published on their website as of October 19, 2026 - **Administers medication:** Not published on their website as of October 19, 2026 - **Feeding:** Not published on their website as of October 19, 2026 - **Availability:** Not published on their website as of October 19, 2026 - **Online booking:** Not published on their website as of October 19, 2026 ## Licensing California does not license or inspect dog boarding and daycare facilities at the state level. What California has is a statewide standards law: Health & Safety Code Chapter 11, 'Pet Boarding Facilities' (§§ 122380–122388, SB 945, in force since 1 January 2017). It applies to any premises boarding four or more pets for compensation, sets operating standards and a written pre-boarding disclosure, but creates no license. It is enforced by local animal control, humane or peace officers issuing notices to correct, with fines of up to $250 and then $1,000. In San Francisco the Department of Public Health, Environmental Health Branch, requires a health permit to open or operate a pet hotel, boarding facility or kennel, with a public hearing on potential permit protests ($95 fee) and zoning and Fire Marshal referrals for newly built facilities. Veterinary hospitals were exempted from the permit from 1 September 2025 and overnight kennels and overnight pet shops still need it; the city's code and permit page speak of overnight kennels and do not address day-only daycare. Market licensing detail: https://dogsaway.co/san-francisco-ca/ ## How to cite Metro Dog, Richmond, CA. Dogs Away, https://dogsaway.co/san-francisco-ca/metro-dog/ (census October 19, 2026; listing data October 19, 2026). Source: Dogs Away (dogsaway.co). Read or cite this one record with a link. Do not bulk copy, scrape or rebuild the directory. Terms: https://dogsaway.co/terms/ Structured data: https://dogsaway.co/api/v1/facilities/san-francisco-ca/metro-dog.json