The Pet Palace
Boarding
Dogs Away score9.4 /10Excellent · 386 reviews · top 49% in Houston
Sources
Behind the 9.4
- Reviews read
- 386 on Google
- Average stars
- 4.70 ★
- Rank
- #155 of 332 in Houston
- Ratings as of
- July–October 2026
Policies published8 of 27From their website, 2026-09-08
The Pet Palace is a pet sitter in Webster, TX, offering boarding. It scores 9.4/10 (excellent) from 386 Google reviews averaging 4.7 stars — #155 of 332 in Houston. Of the 27 policies we check, its website states 8.
Vaccine rules publishedRequired: rabies, DHPP, Bordetella, canine influenza, leptospirosis
Outdoor access: yard and poolPer the facility’s website.
Key facts
- Services
- Pet sittingBoardingGroomingTraining
- Type
- Dedicated facility
- Boarding rate
- Not published
- Daycare rate
- Not published
- Open 24 hours
- No
- Rank in Houston
- #155 of 332
- Google rating
- ★4.7 (386)
- From downtown
- 16.5 mi
- Neighborhood
- South Belt / Ellington
- Profile claimed on Google
- Yes
Policies & requirements
8/27
8 of the 27 policies owners ask about are published on their website.Checked on their website, 2026-09-08. Open a policy to see their exact words.
Admission requirements2 of 6 published
Vaccinations requiredRequired: rabies, DHPP, Bordetella, canine influenza, leptospirosis
Their words
“Dogs are required to have the following vaccines: distemper, rabies, influenza, leptospirosis, and bordetella (every 6 months)”thepetpalace.net/services/boarding/dog-boarding/
Vaccination recordsProof checked, not taken on word
Their words
“Vaccination Records and the Pet Palace Guest Profile are required prior to admittance.”thepetpalace.net/about-us/new-guests/
Operations6 of 21 published
Solo care for dogs who skip group playOffered
Their words
“Individual Playtime Cuddle and Storytime Birthday and Gotcha Day Party Brain Games Puppy postcard Additional Potty Walks Swimming Shuttle Service”thepetpalace.net/services/boarding/dog-boarding/
HousingSuite
Their words
“● Raised beds ... ● Climate controlled suite”thepetpalace.net/services/boarding/dog-boarding/
Outdoor accessYard and pool
Their words
“From pool wading to exercising off-leash in the play yards, they are sure to come home relaxed content.”thepetpalace.net/services/daycare/
Climate controlClimate-controlled
Their words
“● Soothing music ... ● Climate controlled suite”thepetpalace.net/services/boarding/dog-boarding/
Photo / report-card updatesPaid add-on
Their words
“Individual Playtime Cuddle and Storytime Birthday and Gotcha Day Party Brain Games Puppy postcard Additional Potty Walks Swimming Shuttle Service”thepetpalace.net/services/boarding/dog-boarding/
Online bookingYes
Their words
“Book your pet s reservation today! Book Online Call Us”thepetpalace.net/services/boarding/dog-boarding/
Show 19 policies not published on their website
Bordetella lead timeNot published on their website
Fecal / parasite testNot published on their website
Spay / neuterNot published on their website
Temperament evaluationNot published on their website
Staff on site overnightNot published on their website
Staff-to-dog ratioNot published on their website
Maximum playgroup sizeNot published on their website
Staff certificationNot published on their website
Play modelNot published on their website
Groups separated byNot published on their website
Time out of their roomNot published on their website
CapacityNot published on their website
Live cameras for ownersNot published on their website
ToursNot published on their website
Injury / fight policyNot published on their website
Veterinary accessNot published on their website
Administers medicationNot published on their website
FeedingNot published on their website
AvailabilityNot published on their website
Policies change, so confirm anything that matters when you book. Items marked “described by reviewers” come from customers, not from the facility.
Score & reviews
9.4ExcellentDogs Away score
Higher is better. A score backed by more reviews is more reliable. Read the reviews on Google Maps. Data as of July–October 2026.
What reviewers mention most
friendly staff 92grooming 40caring staff 37daycare 32dog boarding 27kennel 9dog happiness 9group play area 4
Topics extracted from public review text, with the number of reviews that mention each.
Booking terms & safety
- Checkout time
- Dog boarding check-out is noon Monday to Friday; other times on weekendsStated on their website
- Late pick-up
- Late departures are accommodated for a day fee, waived with a spa or play day (amount not stated)Stated on their website
- If a dog is sick
- May refuse admission to pets showing signs of illnessStated on their website
- Vet costs during a stay
- Pays up to $500 of vet care for injury or sickness while boarding, if related to the stayStated on their website
In the facility’s own words, summarized. Confirm when you book.
Who they take & how they care
- Senior dogs
- Senior Pet add-on, $15/night: unlimited medication, nonslip mat, potty walk or cuddle timeStated on their PDF
- Minimum age
- Minimum age for boarding is 4 monthsStated on their website
- Cats
- Boards cats in a dedicated Feline ChateauStated on their website
In the facility’s own words, summarized. Confirm when you book.
Hours
- Mon
- 7 AM–6 PM
- Tue
- 7 AM–6 PM
- Wed
- 7 AM–6 PM
- Thu
- 7 AM–6 PM
- Fri
- 7 AM–6 PM
- Sat
- 8:30–10 AM, 3:30–5 PM
- Sun
- 4–6 PM
From the public profile, July–October 2026. Drop-off and pick-up windows can be narrower; holiday hours vary.
For travelers
- HOU · Houston Hobby
- 7.2 mi
- IAH · Houston Bush Intercontinental
- 29.2 mi
- Weekday hours span
- 7 AM – 6 PM
- Open Sunday
- Yes
Straight-line miles, not driving distance. Hours span from the public profile; confirm drop-off and pick-up windows before a flight.
Location
14300 Gulfstream Park, Webster, TX 77598
16.5 miles from downtown Houston · South Belt / Ellington · Get directions
Amenities & details
Onsite servicesWheelchair accessible entranceWheelchair accessible parking lotFree parking lotPaid parking lot
Self-reported on the business’s public profile.
Questions about The Pet Palace
What services does The Pet Palace offer?
The Pet Palace is listed as a pet sitter in Webster, TX, offering boarding.
How much does The Pet Palace charge?
We did not find a published rate on The Pet Palace's website when we checked it (2026-09-08); call the facility for pricing. For reference, the Houston median published boarding rate is $48/night across 116 facilities.
What vaccines does The Pet Palace require?
According to its website: Required: rabies, DHPP, Bordetella, canine influenza, leptospirosis.
Is someone on site overnight at The Pet Palace?
The Pet Palace's website does not say whether a person is on site overnight (checked 2026-09-08). That is common — ask the facility directly before booking an overnight stay.
How does The Pet Palace compare with other Houston facilities?
It ranks #155 of 332 in the Houston index by Dogs Away score (9.4/10, excellent), based on 386 Google reviews averaging 4.7 stars.
Cite this record
Facts on this page are sourced line by line. To reference it:
The Pet Palace, Webster, TX. Dogs Away facility record, 2026-09-08. https://dogsaway.co/houston-tx/the-pet-palace/Similar places near Webster
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