Best Friends Pet Hotel
Boarding
Dogs Away score9.0 /10Excellent · 2,330 reviews · top 70% in Orlando
Sources
Behind the 9.0
- Reviews read
- 2,330 on Google
- Average stars
- 4.50 ★
- Rank
- #39 of 56 in Orlando
- Ratings as of
- July–October 2026
Policies published14 of 27From their website, 2026-09-08
Best Friends Pet Hotel is a pet boarding in Lake Buena Vista, FL, offering boarding. It scores 9.0/10 (excellent) from 2,330 Google reviews averaging 4.5 stars — #39 of 56 in Orlando. Of the 27 policies we check, its website states 14.
Staff on site overnightStated on the facility’s own website.
Vaccine rules publishedRequired: rabies, DHPP, Bordetella · Not mentioned: canine influenza, leptospirosis
Open play with enforced restPlay model, per the facility.
Live cameras for ownersPer the facility’s website.
About this place
Best Friends Pet Hotel leads the pack in exceptional care for your dog or cat, offering boarding, grooming, doggy day camp, and training. As an employee-owned business, all our locations are owned and operated by Best Friends Pet Care. Our boarding stays are fully customizable for dogs, cats, and other pets, with options for individual or group play. Doggy Day Camp is offered through our Canine Crew membership, staffed 100% of the time by Certified Camp Counselors. Grooming services are availab
From the business’s public profile.
Key facts
- Services
- BoardingGroomingPet sitting
- Type
- Dedicated facility
- Boarding rate
- Not published
- Daycare rate
- Not published
- Open 24 hours
- No
- Rank in Orlando
- #39 of 56
- Google rating
- ★4.5 (2,330)
- From downtown
- 14.4 mi
- Profile claimed on Google
- Yes
Policies & requirements
14/27
14 of the 27 policies owners ask about are published on their website.Checked on their website, 2026-09-08. Open a policy to see their exact words.
Admission requirements3 of 6 published
Vaccinations requiredRequired: rabies, DHPP, Bordetella · Not mentioned: canine influenza, leptospirosis
Their words
“we require dogs to be current on their core vaccinations before their stay. Required vaccines typically include Rabies, Distemper, and Bordetella. Dogs participating in group play must also be spayed or neutered. Canine Influenza may be required at select locations.”bestfriendspethotel.com/vaccine-health-requirements/
Bordetella lead time2 days before arrival
Their words
“All pets must be current on required vaccinations at least 48 hours before check-in.”bestfriendspethotel.com/locations/walt-disney-world/
Spay / neuterRequired for group play only
Their words
“Required vaccines typically include Rabies, Distemper, and Bordetella. Dogs participating in group play must also be spayed or neutered.”bestfriendspethotel.com/vaccine-health-requirements/
Operations11 of 21 published
Staff on site overnightYes — a person is on site
Their words
“We do not have staff members on site overnight, except at our Walt Disney World location.”bestfriendspethotel.com/faq/
Play modelOpen play with enforced rest
Their words
“Depending on your dog's temperament, they'll enjoy supervised group play with compatible playmates or one-on-one attention. ... Rest & Relaxation After any activity, dogs return to their private, climate-controlled suite with cozy bedding for downtime, naps, and meals.”bestfriendspethotel.com/dog-boarding/
Solo care for dogs who skip group playPaid add-on
Their words
“Enhance their experience with special add-ons designed to make their tail wag even more. Extra Playtime Training Session Bath & Brush Pet Cam Access Special Treats Nature Walks Bedtime Story Goody Bags Premium Meals Pool Time One-on-One Time And More”bestfriendspethotel.com/dog-boarding/
HousingCage free suite
Their words
“we offer trusted dog and cat boarding, dog daycare, grooming, and enrichment services in a clean, crate-free, climate-controlled facility.”bestfriendspethotel.com/locations/walt-disney-world/
Climate controlClimate-controlled
Their words
“Boarding Our dog boarding includes comfy bedding, climate-controlled suites, and plenty of tail wags from trained caregivers.”bestfriendspethotel.com/locations/walt-disney-world/
Live cameras for ownersYes
Their words
“Cams. Watch them play, nap, and socialize throughout the day. It s peace of mind you can see in real-time.”bestfriendspethotel.com/locations/walt-disney-world/
Photo / report-card updatesYes
Their words
“If you miss them on camera, we will still let you know how they did with a Report Card that we send home with them.”bestfriendspethotel.com/faq/
ToursWalk-in tours welcome
Their words
“Best Friends Pet Hotel located at Walt Disney World offers walk-in tours daily from 12 PM–4 PM, making it easy to visit without a prior appointment.”bestfriendspethotel.com/faq/
Administers medicationYes
Their words
“Medications are welcome with original packaging and clear dosage instructions.”bestfriendspethotel.com/locations/walt-disney-world/
FeedingHouse food by default
Their words
“We provide bedding, bowls, and premium Wellness brand food at no extra charge, though you're welcome to bring your pet's own food, a favorite toy, or a familiar scent from home.”bestfriendspethotel.com/locations/walt-disney-world/
Online bookingYes
Their words
“Book Online Quick and easy online reservation system available 24/7”bestfriendspethotel.com/disney-boarding/
Show 13 policies not published on their website
Fecal / parasite testNot published on their website
Temperament evaluationNot published on their website
Vaccination recordsNot published on their website
Staff-to-dog ratioNot published on their website
Maximum playgroup sizeNot published on their website
Staff certificationNot published on their website
Groups separated byNot published on their website
Time out of their roomNot published on their website
Outdoor accessNot published on their website
CapacityNot published on their website
Injury / fight policyNot published on their website
Veterinary accessNot published on their website
AvailabilityNot published on their website
Policies change, so confirm anything that matters when you book. Items marked “described by reviewers” come from customers, not from the facility.
Score & reviews
9.0ExcellentDogs Away score
Higher is better. A score backed by more reviews is more reliable. Read the reviews on Google Maps. Data as of July–October 2026.
What reviewers mention most
convenient location 50webcam 45villas 40clean facility 39day camp 31friendly employees 19camera access 15late hours 15
Topics extracted from public review text, with the number of reviews that mention each.
Booking terms & safety
- Checkout time
- Boarding check-out is 12 noon; later adds daycare feesStated on their PDF
- Late pick-up
- Check-out after 12 PM adds daycare fees (amount not stated)Stated on their PDF
- Cancellation
- Deposit refunded in full if cancelled 48 hours before the reservationStated on their PDF
- Fire & emergency protection
- Each location has an emergency plan and evacuation plan; systems monitor smoke, fire and securityStated on their website
In the facility’s own words, summarized. Confirm when you book.
Who they take & how they care
- Updates during a stay
- Report cards go home with pets; "Nightly News" add-on gives daily updates; centers post photos on socialStated on their website
- Senior dogs
- Senior dogs are always welcome; owners should share any medical issues ahead of the stayStated on their website
- Minimum age
- Minimum boarding age for dogs is 4 monthsStated on their website
- Breed & size limits
- States it has some breed restrictions (breeds not named on the page)Stated on their website
- Cats
- Cat suites are separate from the dog boarding areasStated on their website
In the facility’s own words, summarized. Confirm when you book.
Hours
- Mon
- 7 AM–10 PM
- Tue
- 7 AM–10 PM
- Wed
- 7 AM–10 PM
- Thu
- 7 AM–10 PM
- Fri
- 7 AM–10 PM
- Sat
- 7 AM–10 PM
- Sun
- 7 AM–10 PM
From the public profile, July–October 2026. Drop-off and pick-up windows can be narrower; holiday hours vary.
For travelers
- MCO · Orlando International
- 14.5 mi
- Weekday hours span
- 7 AM – 10 PM
- Open Sunday
- Yes
Straight-line miles, not driving distance. Hours span from the public profile; confirm drop-off and pick-up windows before a flight.
Location
2510 Bonnet Creek Pkwy, Lake Buena Vista, FL 32830
14.4 miles from downtown Orlando · Get directions
Amenities & details
Onsite servicesWheelchair accessible entranceWheelchair accessible parking lotFree parking lot
Self-reported on the business’s public profile.
Questions about Best Friends Pet Hotel
What services does Best Friends Pet Hotel offer?
Best Friends Pet Hotel is listed as a pet boarding service in Lake Buena Vista, FL, offering boarding.
How much does Best Friends Pet Hotel charge?
We did not find a published rate on Best Friends Pet Hotel's website when we checked it (2026-09-08); call the facility for pricing. For reference, the Orlando median published boarding rate is $47/night across 17 facilities.
What vaccines does Best Friends Pet Hotel require?
According to its website: Required: rabies, DHPP, Bordetella · Not mentioned: canine influenza, leptospirosis.
Is someone on site overnight at Best Friends Pet Hotel?
Yes — a person is on site, according to the facility's own website.
How does Best Friends Pet Hotel compare with other Orlando facilities?
It ranks #39 of 56 in the Orlando index by Dogs Away score (9.0/10, excellent), based on 2,330 Google reviews averaging 4.5 stars.
Cite this record
Facts on this page are sourced line by line. To reference it:
Best Friends Pet Hotel, Lake Buena Vista, FL. Dogs Away facility record, 2026-09-08. https://dogsaway.co/orlando-fl/best-friends-pet-hotel/Similar places near Lake Buena Vista
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