Heavenly Pet Resort
Boarding
Dogs Away score9.6 /10Exceptional · 833 reviews · top 13% in Los Angeles
Sources
Behind the 9.6
- Reviews read
- 833 on Google
- Average stars
- 4.80 ★
- Rank
- #39 of 333 in Los Angeles
- Ratings as of
- July–October 2026
Policies published11 of 27From their website, 2026-09-08
Heavenly Pet Resort is a pet boarding in West Covina, CA, offering boarding. It scores 9.6/10 (exceptional) from 833 Google reviews averaging 4.8 stars — #39 of 333 in Los Angeles. Of the 27 policies we check, its website states 11.
Staff on site overnightStated on the facility’s own website.
Vaccine rules publishedRequired: rabies, DHPP, Bordetella · Not mentioned: canine influenza, leptospirosis
No group playPlay model, per the facility.
Key facts
- Services
- Boarding
- Type
- Dedicated facility
- Boarding rate
- Not published
- Daycare rate
- Not published
- Open 24 hours
- No
- Rank in Los Angeles
- #39 of 333
- Google rating
- ★4.8 (833)
- From downtown
- 17.5 mi
- Neighborhood
- Walnut Valley
- Profile claimed on Google
- Yes
Policies & requirements
11/27
11 of the 27 policies owners ask about are published on their website.Checked on their website, 2026-09-08. Open a policy to see their exact words.
Admission requirements3 of 6 published
Vaccinations requiredRequired: rabies, DHPP, Bordetella · Not mentioned: canine influenza, leptospirosis
Their words
“VACCINATION REQUIREMENTS DHPP, Rabies and Bordetella for Dogs, FVRCP and Rabies for Cats. Please bring your pets' vaccination records when you come to make reservations.”heavenlypetresort.com/drinks
Spay / neuterRequired for group play only
Their words
“Does our pet have to be spayed/neutered to stay at the resort? No, except for some bully breeds and male cats. However, we will not accept any pregnant pets or females in heat.”heavenlypetresort.com/drinks
Vaccination recordsProof checked, not taken on word
Their words
“Please bring your pets' vaccination records when you come to make reservations. For existing customers, make sure you fax us or mail us a copy when you take your pet for their annual vaccinations.”heavenlypetresort.com/drinks
Operations8 of 21 published
Staff on site overnightYes — a person is on site
Their words
“Are you staffed 24/7? We have a staff member living on the premise in case of a natural disaster. We also have an alarm system. Our facilities are NEVER left alone.”heavenlypetresort.com/drinks
Play modelNo group play
Their words
“Can dogs socialize with other dogs? We will not socialize your dog with other dogs as a policy.”heavenlypetresort.com/drinks
Solo care for dogs who skip group playOffered
Their words
“We offer extra services such as Grooming, Pedicures, Facials, Teeth Brushings, application of Flea/Tick Frontline Plus, application of medication or vitamins, Serving the Owner's own food, Pool access,, extra play time, private play time, Yappy Hour and Ice Cream.”heavenlypetresort.com/drinks
HousingCage free suite
Their words
“Cage free boarding available for dogs under 25 pounds . Supervised play sessions available for pets over 30 pounds, for an additional fee. Pets must be spayed and neutered to participate.”heavenlypetresort.com/
Climate controlClimate-controlled
Their words
“They stay in a home environment , spacious room with their beds and TVs where they watch dog videos. Their quarters have central heating and air conditioning .”heavenlypetresort.com/
ToursTours offered
Their words
“Can we take a tour of the facility? Of course! Visiting hours are from Mondays to Saturdays 12:00-3:00pm”heavenlypetresort.com/drinks
Administers medicationYes, except injectables
Their words
“Do you administer medications? We can administer most medications if they are taken by mouth (ie. pill form or liquid), however we do NOT administer injections.”heavenlypetresort.com/drinks
FeedingHouse food by default
Their words
“We feed your pet Nutrisource Lamb and Rice. We feed twice a day, but will follow whatever feeding instructions you may have. You are welcome to bring your own food, but an additional nominal fee will be charged for special handling.”heavenlypetresort.com/drinks
Show 16 policies not published on their website
Bordetella lead timeNot published on their website
Fecal / parasite testNot published on their website
Temperament evaluationNot published on their website
Staff-to-dog ratioNot published on their website
Maximum playgroup sizeNot published on their website
Staff certificationNot published on their website
Groups separated byNot published on their website
Time out of their roomNot published on their website
Outdoor accessNot published on their website
CapacityNot published on their website
Live cameras for ownersNot published on their website
Photo / report-card updatesNot published on their website
Injury / fight policyNot published on their website
Veterinary accessNot published on their website
AvailabilityNot published on their website
Online bookingNot published on their website
Policies change, so confirm anything that matters when you book. Items marked “described by reviewers” come from customers, not from the facility.
Score & reviews
9.6ExceptionalDogs Away score
Higher is better. A score backed by more reviews is more reliable. Read the reviews on Google Maps. Data as of July–October 2026.
What reviewers mention most
pet resort 31welcoming atmosphere 18clean facility 17extra play time 11dog training 9dog bathing 6comfortable leaving dog 4vaccination records 3
Topics extracted from public review text, with the number of reviews that mention each.
Booking terms & safety
- Checkout time
- Boarding check-out is 11 AM; later pick-ups are charged daycare feesStated on their website
- Late pick-up
- Pick-up after 11 AM is charged daycare fees, unless the pet was bathed or groomed that dayStated on their website
- If a dog is sick
- Owner represents the pet has not been exposed to rabies, parvo, distemper or canine cough in the 30 days before boardingStated on their PDF
- Vet costs during a stay
- Owner pre-authorizes care up to a stated amount; owner vet is tried first; owner pays vet costsStated on their PDF
In the facility’s own words, summarized. Confirm when you book.
Who they take & how they care
- Minimum age
- Dogs must be at least 4 months old with three sets of vaccinationsStated on their website
- Unaltered dogs & females in heat
- Accepts unaltered dogs (some bully breeds excepted); no females in heatStated on their website
- Cats
- Offers dog and cat boardingStated on their website
In the facility’s own words, summarized. Confirm when you book.
Hours
- Mon
- 8:30 AM–5 PM
- Tue
- 8:30 AM–5 PM
- Wed
- 8:30 AM–5 PM
- Thu
- 8:30 AM–5 PM
- Fri
- 8:30 AM–5 PM
- Sat
- 9 AM–4 PM
- Sun
- Closed
From the public profile, July–October 2026. Drop-off and pick-up windows can be narrower; holiday hours vary.
For travelers
- LGB · Long Beach
- 22.4 mi
- BUR · Hollywood Burbank
- 25 mi
- LAX · Los Angeles International
- 28.7 mi
- Weekday hours span
- 8:30 AM – 5 PM
- Open Sunday
- No
Straight-line miles, not driving distance. Hours span from the public profile; confirm drop-off and pick-up windows before a flight.
Location
1733 W San Bernardino Rd, West Covina, CA 91790
17.5 miles from downtown Los Angeles · Walnut Valley · Get directions
Amenities & details
Wheelchair accessible entranceWheelchair accessible parking lot
Self-reported on the business’s public profile.
Questions about Heavenly Pet Resort
What services does Heavenly Pet Resort offer?
Heavenly Pet Resort is listed as a pet boarding service in West Covina, CA, offering boarding.
How much does Heavenly Pet Resort charge?
We did not find a published rate on Heavenly Pet Resort's website when we checked it (2026-09-08); call the facility for pricing. For reference, the Los Angeles median published boarding rate is $74/night across 106 facilities.
What vaccines does Heavenly Pet Resort require?
According to its website: Required: rabies, DHPP, Bordetella · Not mentioned: canine influenza, leptospirosis.
Is someone on site overnight at Heavenly Pet Resort?
Yes — a person is on site, according to the facility's own website.
How does Heavenly Pet Resort compare with other Los Angeles facilities?
It ranks #39 of 333 in the Los Angeles index by Dogs Away score (9.6/10, exceptional), based on 833 Google reviews averaging 4.8 stars.
Cite this record
Facts on this page are sourced line by line. To reference it:
Heavenly Pet Resort, West Covina, CA. Dogs Away facility record, 2026-09-08. https://dogsaway.co/los-angeles-ca/heavenly-pet-resort/Similar places near West Covina
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