The Palms Pet Resort & Spa
Sources
- Reviews read
- 240 on Google
- Average stars
- 4.50 ★
- Rank
- #49 of 66 in San Antonio
- Ratings as of
- July–October 2026
The Palms Pet Resort & Spa is a pet boarding in Helotes, TX, offering boarding & daycare. It scores 9.0/10 (excellent) from 240 Google reviews averaging 4.5 stars — #49 of 66 in San Antonio. Of the 27 policies we check, its website states 16.
About this place
Our goal at The Palms is to provide an environment that nurtures both the emotional and physical needs of our guests. We specifically designed our pet boarding facility with this goal in mind; from the 8 separate air conditioning systems with 100% fresh air returns, to the double fenced yards with 8 ft. perimeter fencing, from individual TV’s and webcams. Our cat boarding guests have a 240 gallon fresh water aquarium for interest and calming effect. Each suite area has separate outdoor play yard
From the business’s public profile.
Key facts
- Services
- BoardingDaycareGrooming
- Type
- Dedicated facility
- Boarding rate
- Not published
- Daycare rate
- Not published
- Open 24 hours
- No
- Rank in San Antonio
- #49 of 66
- Google rating
- ★4.5 (240)
- From downtown
- 14.4 mi
- Neighborhood
- Northwest Side
- Profile claimed on Google
- Yes
Policies & requirements
16 of the 27 policies owners ask about are published on their website.Checked on their website, 2026-09-08. Open a policy to see their exact words.
Admission requirements4 of 6 published
Their words
“For dogs we require Rabies, Parvo-Distemper, Bordetella, and Canine Influenza.”thepalmspetresort.com/faq
Their words
“If your dog is eligible for pack play with our Playcare department, we also require a negative fecal test.”thepalmspetresort.com/faq
Their words
“To board in our facility, your pet does not have to be spayed or neutered. Boarding dogs and cats do not come in contact with other boarders. ... Dogs participating in Playcare must be spayed or neutered if they are over 6 months of age.”thepalmspetresort.com/faq
Their words
“We do not accept vaccine waivers. We also do not accept sticker books, at-home vaccinations, or pet passports.”thepalmspetresort.com/faq
Operations12 of 21 published
Their words
“We have a full boarding staff from 7am-10pm. The reception staff is here from 7am-6pm Mon-Fri, and Sat 8-3. We do have an overnight staff member here every night from 10pm-7am.”thepalmspetresort.com/faq
Their words
“Our Doggie PlayCare area includes a 1,500-square-foot indoor playroom with cushioned rubber flooring and an 8,000-square-foot outdoor play yard. Daily daycare activities include indoor and outdoor play, pool time, lunch (if requested), and nap time.”thepalmspetresort.com/
Their words
“Big dog days are Monday, Wednesday, and Friday. Small dog days are Tuesday and Thursday. The rule of thumb is 30 lbs. and under is a small dog.”thepalmspetresort.com/faq
Their words
“We offer 4 potty/exercise breaks for our canine pet guests daily. We walk them at 7am, 12pm, 430 pm, and 9 pm.”thepalmspetresort.com/faq
Their words
“Spacious Luxury Suites and Cabanas for dogs and Kitty Condos for cats, all offering around the clock care every day of the year.”thepalmspetresort.com/services
Their words
“Our Doggie PlayCare area includes a 1,500-square-foot indoor playroom with cushioned rubber flooring and an 8,000-square-foot outdoor play yard. Daily daycare activities include indoor and outdoor play, pool time, lunch (if requested), and nap time.”thepalmspetresort.com/
Their words
“We have a limit of 43 dogs per day and reservations will secure a spot for your dog.”thepalmspetresort.com/faq
Their words
“Dogs staying at The Palms enjoy clean, safe, and climate-controlled indoor areas.”thepalmspetresort.com/boarding
Their words
“REPORT CARDS You get one report card per week, per family.”thepalmspetresort.com/faq
Their words
“There is no appointment necessary to tour our facility, you are welcome any time during reception hours Mon-Fri 7-6, and Sat 8-3.”thepalmspetresort.com/faq
Their words
“We will perform minor first aid, and in the event of a more serious problem, we will notify you and if required, get medical assistance.”thepalmspetresort.com/faq
Their words
“The Palms has certified staff around the clock everyday, with access to on call veterinarians at any time.”thepalmspetresort.com/services
Show 11 policies not published on their website
Policies change, so confirm anything that matters when you book. Items marked “described by reviewers” come from customers, not from the facility.
Score & reviews
Higher is better. A score backed by more reviews is more reliable. Read the reviews on Google Maps. Data as of July–October 2026.
What reviewers mention most
Topics extracted from public review text, with the number of reviews that mention each.
Booking terms & safety
- Cancellation
- No deposit required and no cancellation fee at presentStated on their website
- Fire & emergency protection
- 24-hour monitored smoke and fire alarm systemStated on their website
In the facility’s own words, summarized. Confirm when you book.
Who they take & how they care
- Updates during a stay
- One report card per week per family on how the dog interactedStated on their website
- Senior dogs
- A special section of cabanas is reserved for geriatric and special-needs petsStated on their website
- Unaltered dogs & females in heat
- Unaltered boarders accepted; females in heat board in luxury suitesStated on their website
- Cats
- Offers cat boarding in its own cat areaStated on their website
In the facility’s own words, summarized. Confirm when you book.
Hours
- Mon
- 7 AM–6 PM
- Tue
- 7 AM–6 PM
- Wed
- 7 AM–6 PM
- Thu
- 7 AM–6 PM
- Fri
- 7 AM–6 PM
- Sat
- 8 AM–3 PM
- Sun
- 3–5 PM
From the public profile, July–October 2026. Drop-off and pick-up windows can be narrower; holiday hours vary.
For travelers
- SAT · San Antonio International
- 12.5 mi
- Weekday hours span
- 7 AM – 6 PM
- Open Sunday
- Yes
Straight-line miles, not driving distance. Hours span from the public profile; confirm drop-off and pick-up windows before a flight.
Location
12410 Bandera Rd, Helotes, TX 78023
14.4 miles from downtown San Antonio · Northwest Side · Get directions
Amenities & details
Self-reported on the business’s public profile.
Questions about The Palms Pet Resort & Spa
What services does The Palms Pet Resort & Spa offer?
How much does The Palms Pet Resort & Spa charge?
What vaccines does The Palms Pet Resort & Spa require?
Is someone on site overnight at The Palms Pet Resort & Spa?
How does The Palms Pet Resort & Spa compare with other San Antonio facilities?
Cite this record
Facts on this page are sourced line by line. To reference it:
The Palms Pet Resort & Spa, Helotes, TX. Dogs Away facility record, 2026-09-08. https://dogsaway.co/san-antonio-tx/the-palms-pet-resort-and-spa/Similar places near Helotes
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